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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and helpful.
The staff was awesome, very attentive to my needs….it was a pleasure staying here
Business response:
Dear Helaine, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and found our staff to be the best. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management
This place up to par. The shower in the room Didn’t work and the faucet almost pulled out of the very moist shower wall. Lots of noisy neighbors and the entire reeked of cigarette smoke! The front desk offered a a small discount of out stay.
Business response:
Dear Mark, Thank you for taking the time to let us know you enjoyed our hotel. However, we are sorry the shower was not working perfectly and for any inconvenience this caused you. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We value your business and hope to welcome you back on a future visit. Thank you again.Sincerely,Hotel Management
Best hotel experience thanks to Mrs Felicia ! My stay has been amazing, the best customer service I’ve had from a hotel in years all thanks to Mrs Felica! She is an amazing host and has made my stay even more comfortable!
Not so happy Customer… The hotel was not clean. The carpeting was disgusting. There was black fuzz on the towels. The shower was gross. Had to clean it myself. The A/C went out on us. The TV would not turn off and when I requested a toaster I never heard back.. they did have a full kitchen which was nice but that lead to an interesting smell throughout the hotel. I can say that the staff was extremely pleasant though. I will never stay there again.
Business response:
Dear Kim, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please accept our apologies, and we hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 4.2 star rating with 1,001 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.