Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive

Business response:

Dear Carlos, Thank you for taking the time to share your feedback with us. We are pleased you had positive interactions with our staff, but we deeply regret that certain aspects of your stay did not meet your expectations. Regarding the grab-and-go breakfast, we understand it may not have been to your liking, and we appreciate your input. We're continually looking for ways to enhance the variety and quality of our breakfast offerings to serve our guests better. Further, we also apologize for the smell in your room's fridge a... read more

Business response:

Dear Susana, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more