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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entrance/lobby smelt of cigarettes. The elevator also smelt like cigarettes and didn't look clean. Breakfast was told it was coffee granola bars I think ready meal oats and grits which didn't sound pleasing/appetizing so opted in getting food delivered. Overall it was okay
Business response:
Dear Onoshoze, thank you for choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems. Also, we regret any disappointment you had with our breakfast and that it did not meet your expectations your feedback is shared with our breakfast staff a... read more
Staff was super nice and helpful. Just the area of the property i don't feel was safe enough, alot of traffice b/c people live on the property. Overall decent for one night.
Business response:
Dear Marquita, thank you for taking the time to review your stay with us. We are pleased you enjoyed it and appreciate your kind comments about our staff. We value your comments as we strive to improve our guest experience. Rest assured your feedback will be addressed appropriately, and we thank you for your patience. It is a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
I guess for the price it was OK. The toilet was running slow but I borrowed a plunger for my son and got it to work. Overall condition of lobby, elevators hallways, etc. was dirty. The bed bed was very comfortable and clean however.
Business response:
Dear Marc, thank you for choosing us and sharing your experience. We are glad you had a great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns with our housekeeping department to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Hallways were dirty and smelly.
Business response:
Dear Victor, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
The property is not very old but it could be maintained better. The room was clean, the lobby and hallways, however, needed a lot of attention. I most probably would not have stayed if I was traveling alone.
Business response:
Dear Julia, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Please be assured we will address them with our team. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Checking in was very good. No prom lens at all. Overall the hotel was not clean. The elevator was horrible. There was a dog down the hall way barking. The room was pretty clean.
Business response:
Dear Tiwanna, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with the team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Clean mostly quite.
Business response:
Dear CHRISTOPHER, thank you for sharing your experience with other travelers. We are glad you were pleased with your room, mainly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.