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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways were dirty and smelly.
Business response:
Dear Victor, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
The property is not very old but it could be maintained better. The room was clean, the lobby and hallways, however, needed a lot of attention. I most probably would not have stayed if I was traveling alone.
Business response:
Dear Julia, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Please be assured we will address them with our team. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Checking in was very good. No prom lens at all. Overall the hotel was not clean. The elevator was horrible. There was a dog down the hall way barking. The room was pretty clean.
Business response:
Dear Tiwanna, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with the team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Clean mostly quite.
Business response:
Dear CHRISTOPHER, thank you for sharing your experience with other travelers. We are glad you were pleased with your room, mainly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Disappointed I was dissapointed, i had to be moved to another room after I got everything unpack and got settled. The toilet wouldnt flush....
Business response:
Dear Michael, thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 4.2 star rating with 1,001 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.