Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive

Business response:

Dear Jessikah, Thank you for your kind words! We're thrilled to hear that you had such a positive experience at Extended Stay America. Our staff is dedicated to providing exceptional service, and we're glad that Ms. Zee and her team were able to make your stay memorable. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Cristen, Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all guests. We are sorry for the disappointment caused, and we understand your expectations of a flawless room were not met. We will discuss these with the relevant team for further improvement as we move forward. Apart from this, we hope you had a pleasant time and will return for a better experience while in the area again.Sincerely,Hotel Management