Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, so we are sorry we fell short in some aspects. We hope to have another chance to deliver excellent hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Hilda, we appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future Sincerely, Hotel Management 

Business response:

David, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable & stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Marsellis, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. Although we make every effort to be perfect, sometimes we fall short. We apologize for the maintenance issue. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Mark, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad our location was ideal for you and that you liked your well-equipped room. However, we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management