This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Naomi, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
No cups or ice bucket in room. Bathroom faucet broken. TV did not work correctly. Carpet needed cleaning.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being... read more
It was clean. I had an issue regarding checkout that took a lot of my time that I didn’t appreciate but it got worked out.
Business response:
Nels, thank you for being our guest at Extended Stay America. We are happy to know you liked our well-kept property, but regret the inconvenience caused to you at the time of check-out. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Hotel looks nice from the outside; inside it is a beige nightmare. No color, carpet tatty and worn, crappy pillows.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
The staff was nice and accommodating. We had to move out of our first room because the AC was literally screaming at us. The second room smelled of smoke but it was late and we were way too tired to move again, especially with a 9 month old. I called the front desk and let them know. There was hair in our towels still and I guess housekeeping forgot to take care of the trash because it was all still in our room.
Business response:
Thank you for your feedback. Although we're happy to know you were pleased with the service provided by our staff, we apologize for the difficulties you experienced in your rooms and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to be more diligent with our effort moving forward. Wehope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Harriet,thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice counterkn Thanks reps. Room was dirty - floor, mirror were not clean. Freezer had something spilled in it and the recliner had something p
Business response:
Thank you for evaluating your stay. Although you had an overall pleasant time, we are sorry for the housekeeping issue you had in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with an even better stay on a future date. Sincerely, Hotel Management
It's was great the staff was nice and helpful joa was amazing very helpful
Business response:
Thank you for the kind words about our hotel and staff. We believe in our team and strive to make every guest feel at home, so it was a joy sharing your compliments with Joa. It was a pleasure having you as our guest and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nothing more nothing less You get what you pay for!! Evacuated because of hurricane just needed to be safe. Carpet throughout hotel smelled stale and dirty. Pet friendly hotel and pet fur was everywhere.!! All over chairs and couch in room. Not sure about housekeeping rules, but we stayed 5 nights and would have been nice to have a broom to sweep floor. Overall very basic but beds was comfortable and it fulfilled purpose of trip.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 4.3 star rating with 1,412 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.