Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.

Business response:

Thank you for being our guest. We are delighted to know our ideal location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for taking time to evaluate your stay at our hotel. Although you liked certain aspects of our hotel, we apologize for the inconvenience you had with regard to the shuttle service and are sorry that our breakfast offerings weren’t to your liking. Your feedback has been shared with the with the concerned individuals' in an effort to improve our service and facilities moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely... read more

Business response:

Jaime, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry for not meeting your expectations and to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We’re glad to know overall you had a pleasant experience with us, but we’re sorry for the service issue you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams to prevent such incidents from happening again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. We hope you will consider a fu... read more