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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was decent however the pool has been dwn since ive checked in...so don't count on going swimming
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Staff never at desk. Need more breakfast choices.
Business response:
Chanel, thank you for your stay at our hotel. We're glad that your stay was good overall, but we apologize that we didn't meet all of your expectations. Without feedback such as yours, we cannot improve our services and what we offer at our facilities. We have discussed your observations with our team to look at our current standards and revise them where needed to better serve our guests. We hope you will come back to experience our hotel the way we would have liked during this stay. Sincerely, Hotel Management
Nice size rooms and clean My stay was great. Joa was excellent and handled rude customers on Sunday great. Thank you Joa
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with Jao. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Happen to be on our way. Asked for towels and never received them. Only coffee and breakfast bars and muffins for the continental breakfast.
Business response:
Mary, thank you for evaluating your stay with us. We apologize for failing to meet some of your expectations. We assure you that we have shared your feedback with the concerned individuals in our team and we will be more diligent going forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
we booked two doubles and sofa bed and they gave us a queen bed with sofa bed. After informing them this wasn't the room we booked, the did switch rooms for us. However the a/c in the second room didn't work properly. By the time we realized that it didn't change temp settings, it was already the middle of the night so we unplugged it. Upon checkout, the next shift receptionist tried to charge us for the second room because the previous receptionist had not fixed it the night before. Just a bit more hassle than I expected fo... read more
Business response:
Jessica, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and maintenance issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Shannon, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Pool was not in service and I had to wait 15 mins to check in because Hotel staff was not available at front desk.
Business response:
Thank you for staying with us and for your review. We apologize for the problem you experienced with our service. Your total satisfaction is our top priority and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 4.3 star rating with 1,412 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.