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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hidden surprises.....ijs Overall our stay was ok. We got a late check-in so we were unable to fully enjoy what all the hotel had to offer. However once in our room we found dirty panties in the trash can (pantiliner still attached), food in the fridge, pillows were used and stained and not enough towels. It appears that either housekeeping dropped the ball or either someone was using that room.....in the meantime, between time. Ijs We were moved to another room but none the less, we were disturbed by what we found.
Business response:
Wanda, thank you for staying and for your candid feedback. We are glad your overall stay was satisfactory. However, I am sorry for the inconvenience you had with the cleanliness of your room. I have shared your concerns with my housekeeping staff so that such situations don't happen again. I hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, General Manager
Too much noise , no smoking room smelling terrible I asked for a no smoking room and everything was smelling so bad , of course that room was not used as a no Smocking room. I was able to hear absolutely every conversation in the other rooms and even private sounds!! OMG that was the worst!!!
Business response:
Thank you for your feedback. Please accept my apology for the smoke and noise issues you experienced during your stay. I truly regret the inconvenience it caused and have shared your feedback with my team in an effort to improve our overall guest experiences. Please consider us again the next time you are in this area. Sincerely, General Manager
Business response:
Tanisha, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
5 stars + Overall very pleasant experience!! Clean and comfortable, not to mention by far the best value around. The highlight was the customer service. Juliet at the front desk is the friendliest, most professional customer service oriented associate I have met. She truly is the ideal employee and hopefully her worth is realized and appreciated by management/owners.
Business response:
Charles, thank you for making Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. a part of your travel plans. We are delighted to read you found us to be a good value and that you were impressed with the outstanding service provided by our Juliet. I will share your wonderful compliments with her. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Difficult Upon arrival check in was fast and friendly. There were no luggage carts to be found so we had to make multiple trips in and out during a storm. There was inadequate linen in the room. 3 towels, 2 washcloths for 5 people. No linen for the sleeper sofa.
Business response:
We appreciate you staying with us. We are pleased you had an overall nice stay and loved our efficient front desk staff. We would like to inform you that lines and toiletries are available at the front desk and are complimentary. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
Kimberly, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Sara, many thanks for posting your gracious rating about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Business response:
Renaldo, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. Sincerely, General Manager
Business response:
Thank you for being our guest and letting us know your overall experience was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 4.3 star rating with 1,412 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.