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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AC didn't work, blood stain on the sheets, tobacco on the couch, and ROACHES! One even fell out of my daughters clothes as she was gathering up her stuff to leave.
Business response:
Dear Amanda, We sincerely apologize for the unacceptable experience you encountered during your stay. The issues with the AC, room cleanliness, and pest presence do not reflect our usual standards, and we are deeply sorry for the distress this caused you and your family. Rest assured, we have shared these problems with our housekeeping and maintenance teams for immediate review. We truly value your feedback as it helps us improve our services and guest care. We hope to regain your trust on a future visit. Sincerely, Hotel Ma... read more
A garbage bag was lying in the hallway over night plus some garbage on the hallway floor. Carpets looked generally dirty. The elevator was not particularly clean either and made strange noises when moving, leaving me to wonder if I will make it to the next floor. The device to open the door, that reads the room key worked very poorly, requiring to insert and remove the room key many times until it was recognized. This was not an issue with the room key, because it worked flawlessly on the outside doors of the facility. The r... read more
Business response:
Dear HENRY, We sincerely apologize that your stay did not meet your expectations and that you encountered issues with cleanliness, maintenance, and breakfast offerings. Your concerns regarding room condition, and breakfast have been shared with our management and housekeeping teams for immediate attention and improvement. We also apologise for any inconvenience caused due to the elevator, Ensuring the safety, comfort, and satisfaction of our guests is our top priority, and your input helps us focus on these areas. We truly v... read more
Horrible
Cockroaches are running in the bathroom and towels are with hairs. Smell really bad and we don’t have a good time staying here.
We booked 2 nights and only stayed 1. The bathroom door was broken; if you closed it, you were stuck and required someone from outside to help. The shower curtain was far too short (for a bathtub!) and flooded the bathroom. There were bugs, the floor was sticky, and it was clear no one had swept from the dirt and debris on the ground. Dirty kitchenette. No outlets near the bed nightstand. There was supposed to be a “grab and go” breakfast from 6:30-9 but when we went down at 8 there was nothing but a coffee cart, no food. We... read more
Constantly got locked out of our room due to broken door . Pretty dirty . Understaffed , although the staff that was there was nice , they are not able to keep up with things due to the horrible conditions. Weird smell . Had to leave because they were renovating beds which we found out upon arrival.
This property looked nothing like the photos or any other extended stay I’ve been to! Major upgrades are needed and an exterminator is greatly needed for in the few minutes I was in the room before asking for my refund, roaches were running in and out of the A/C unit and the couch! I do not recommend, extremely dirty…
Disgusting Run down, roaches in the rooms, there was NO breakfast. They said on the go all they had was hot chocolate,packs of grits and nutra grain bars that is it and it was on a cart on the lobby not even the breakfast room. I SPECIFICALLY book because it said ot had breakfast. The bathroom door was broken off the hinge so you could barely shut bathroom door. People outside smoking right outside doors and guys smoking marijuana at the pool. They do not even have ice machines. This is more like apartments, u can tell alot ... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.