This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk, Gia, explained I would need to cancel through Expedia. After several attempts of calling, they were not able to grant me a refund for a room that I did not stay in. The clerk lied and stated my card was never charged and that no one called while I stood there and told her my card was charged and I heard the phone ringing. I would like to report this clerk. There was trash in the hallways as well, which gave me an unpleasant feeling. If I could give it zero Stars, I would.
Business response:
Dear Shyterra, We are sorry to hear about the frustration and disappointment you had during your visit. This is certainly not the level of service we aim to provide. We sincerely apologize for the confusion and lack of clarity surrounding your reservation and refund process. Additionally, the cleanliness issues you noted in the hallways are unusual, and we appreciate you bringing this to our attention. We will be addressing these issues with our team. We understand how upsetting this experience has been, and we are grateful ... read more
Terrible staff, disrespectful and rude. Property smells.
Business response:
Dear Jacob, Thank you for your feedback. We apologize that your stay was marred by disrespectful service and an unclean environment. Every guest deserves to be treated with courtesy and professionalism, and we regret that our team fell short of this standard during your visit. We are addressing this with our staff immediately and reinforcing our expectations for respectful, guest-focused service. We also regret that the property's condition did not meet your expectations. A clean, fresh-smelling environment is essential to a... read more
I have pictures of ants all everywhere the room was smelling like dogs been in there and when you said something to the check-in person last night she just ignored but the one tonight she kind of listen the room even smell like smoke like somebody smoke
Business response:
Dear Andrew, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, we hope you will revisit us the next time you are in the area to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Deposit was never refunded.
Business response:
Dear Kelly, We always want our guests to leave with a favorable impression of our hotel; therefore, we are sorry for not meeting your expectations. We sincerely apologize for the concern you are having regarding the deposit. We appreciate you bringing this to our attention, and we will share this with our team. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
Dead roaches, crumbs on the floor, and ran down.
Business response:
Dear Iyana, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, demonstrating our commitment to exceptional hospitality. Sincerely, Hotel Management
Our room was dirty and smelled of smoke. As well as being loud. The place was gross!
Business response:
Dear Yolanda, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping team. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate an... read more
I didn’t take any pics the room was so bad we just left and wanted our money back
Business response:
Dear Jeremiah, We sincerely apologize for not meeting your expectations during your recent visit to our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedica... read more
I came to North Carolina to help a friend move, and we stayed here because she moved early away from her ex. The first thing we experienced was the hotel guests, a lot of them live in this hotel. The lady at the desk was super nice and friendly and that’s where the two star comes from. When we got to the room that we booked, there were people in the room still and my friend had the unfortunate experience by seeing a woman’s butt. We went down to the front desk and explained there were people still in there, she gave us the l... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our helpful staff, we look forward to the opportunity to host you again and provide you wit... read more
Too dirty and the light in the room didn’t have a switch to turn it off.
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. The cleanliness of the room has always been our priority, and what you described does not meet our standards. Our housekeeping team is already at work to check and action the areas missed. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you sho... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.