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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet in the room was dirty. The bathtub was not clean. the tub was chipped. The refrigerator was leaking water. There was a table to eat at if you chose to but, no chairs. No coffee table in the room. Walked in the room and it smelled very musty. The room appeared to me that it was in need of renovation. The room was very much outdated. The electrical outlets near the kitchen above the table, wasn't working. This was my first and last time staying at Extended Stay od America.
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness and maintenance of our rooms, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate a... read more
GROSS property , walked into my room that had a horrible urine smells (which they knew airing it out windows open) then look on the floor to find half dead Roaches fighting for their lives. Checked out quickly and hit a marriott . Front desk
Business response:
Dear Guest, We're sorry that your room wasn't up to our usual standards of cleanliness, and we apologize for the distress this caused. We're taking immediate action to ensure our cleaning protocols are strictly followed. Your feedback is invaluable in helping us improve. We hope you give us another chance to show you better hospitality in the future. Sincerely, Hotel Management
I’m really surprised Expedia even lists this place. This place should not be open as a hotel. Rather said it should be turned into a shelter. I mean i only stayed due to last minute and it was cheap for the night. But room was a let down. Looked a lot like a shelter room. Hostel like. Flooring was filthy carpet full of women’s hair. Everything was rusted shower floor rusted . Tv didn’t work. Employee was very understanding and she was very accommodating. Unfortunately the hotel can’t back her up. She changed my room for one ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to guests. We are sorry that your stay was disappointing and left you feeling unsatisfied. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and address each one. We a... read more
The property was in terrible condition! And it had Bugs in the lobby. The check in was so unprofessional. The man checked me in with a Robe on.
Business response:
Dear Jessica,Guest experiences are taken seriously, and cleanliness and professionalism remain top priorities. Any concerns brought to our attention are promptly addressed to ensure a comfortable environment. Feedback like yours helps maintain high standards, and efforts are always made to enhance the guest experience. We appreciate your input and hope for the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
Renovations It is absolutely an older hotel, can really use an upgrade. Really needs a new makeover. Tiles not good in the bathroom, nail clippings in the corner. Curtains did not close properly, microwave definitely needs replacing. Remote control did not work, they had no replacements or batteries Refrigerator needs parts. 100% needs to be renovated..
Business response:
Dear Guest, We sincerely apologize for the maintenance issues you encountered during your stay. We understand the importance of a comfortable and well-maintained environment, and we are sorry for the inconvenience with the curtains, bathroom tiles, and microwave. Please rest assured that we will address these areas with our team to enhance the guest experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
I booked for 2 nights and canceled and I didn’t get my money back
Business response:
Dear Jermany, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with your refund. We completely understand the frustration you must have experienced. We assure you that this will be looked into and addressed. We would be grateful for your patience and understanding during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.