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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t plan on cooking there. So my experience was kinda crazy that night. I thought I was gonna be able to cook my kids a meal, but there was no silverware no pots no pans no cups. Top it off soon as we get in there from our long trip to use the bathroom because the bathroom downstairs was out of order. Our toilet was leaking water everywhere on the bathroom floor the lazy man downstairs at the front desk told me to put towels around there and he would do a work order Which left the bathroom smelling like a truck stop bathro... read more
Business response:
Dear Janie,Thank you for taking the time to share your experience. It’s disappointing to hear that your stay did not meet expectations, and your concerns regarding the kitchen amenities, maintenance issues, and key access are noted. This feedback is valuable and will be used to address areas that require improvement. It’s wonderful to know that Dora made a positive impression during your stay.Sincerely,Hotel Management
No housekeeping services
Business response:
Dear Salvadora, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. Our front desk team is always here to assist you. Please consider staying with us again, as we would welcome the opportunity to provide a better experience of our hotel.Sincerely,Hotel Management
Stay away When we arrived to check in we were informed that there is a $100 deposit. When we entered the first room it was disguising. The room was dirty the chair was cut up, sheets had stains and the bathtub wasn’t clean and no trash can. The second room wasn’t any better. This hotel needs updates and a better cleaning staff. When we entered the hallways they smelled awful.
Business response:
Dear Tameka, We sincerely apologize for the disappointing experience you had with us. Your comments regarding the hallways' cleanliness and the rooms' condition are concerning, and we take them very seriously. We have already escalated your feedback to our housekeeping team, who will review the standards and address the issues. Regarding the deposit amount, we want to clarify that this is a standard policy for incidental charges, and we apologize if this was an inconvenience. We will also review our communication with guests... read more
The door to our room will not lock.
Business response:
Dear John,We sincerely apologize for the inconvenience and concern caused by maintenance issues with the door. Your safety and comfort are our top priority, and we regret that we fell short in this instance. Rest assured that we will address this issue with our team to ensure it is resolved for future guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The key card machine was broken so we weren’t able to utilize a key card. We had to wait for management to let us in the room every time we needed to get in.
Business response:
Dear Guest,We sincerely apologize for the inconvenience caused by the broken key card machine. We understand how frustrating it must have been to rely on management for access each time you needed to enter your room. Please know that we’re taking steps to address this situation and prevent any future disruptions. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.