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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattress was very squeaky every time you moved and uncomfortable
Business response:
Dear Kelly,We regret that your stay did not provide the level of comfort you expected. A restful night is essential, and we understand how disruptive an uncomfortable or noisy mattress can be. Guest comfort is a priority, and feedback like yours helps us identify areas needing attention. We will make sure this concern is addressed. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your feedback.Since... read more
we had to leave the place at 12:33am because while i was on the bed watching on my phone and my husband was in the bathroom ppl from the front desk kept coming and knocking in oir room and saying that they were getting complaints about us being loud meanwhile i was in bed with not even lights on or tv on. Terrible smell since you get in, found black hair rolled in one of the towels. Costumer service was terrible! Extremely bad experience never again, and i will never recommend this place even for an emergency!! Everything wa... read more
Business response:
Dear Nicole,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
An uncomfortable night I won't ever stay here again. I booked it last minute when I realized I had to stay in the area and didn't read the reviews. Its not that its dirty or unpleasant, it just wasn't comfortable. A queen sized bed with only 3 pillows was really odd, and the rooms only have a very, very thin bedspread and a blanket that is so thin I didn't realize I had one. There is no extra blanket anywhere. The toilet paper roll was next to empty and I can change a toilet paper roll, that isn't the problem, it just made m... read more
Business response:
Dear Stephen,Thank you for your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how important a restful environment is, and we regret that the bedding and temperature control were not up to your expectations. We also apologize for the oversight with the toilet paper. Your concerns have been noted, and we are actively working to improve our service standards to ensure all amenities are properly stocked and functioning. We value your input and would love the opportunity to pr... read more
If you want to sleep done stay here I stayed for 2 evenings and now my back is out from the horrible bed we slept in. The parking lot would have been softer to sleep on. Hated it.
Business response:
Dear Noelle,We sincerely apologize for the discomfort you experienced during your stay, especially regarding the bed. We understand how important a restful night's sleep is, and it's disheartening to learn that the bed did not meet your expectations. Your feedback is valuable, and we will take steps to address these concerns with our team. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hosp... read more
Checked out immediately. Did not stay.
Business response:
Dear Theresa,We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are very important to us, and we regret that we fell short of meeting your expectations. We’ll be reviewing your comments with the team to improve our services and facilities. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
They could have a more complete breakfast.
Business response:
Dear Gilberto, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met your expectations! However, we apologize that the breakfast choices did not meet your expectations. We will share your remarks with the team for improvement. Please revisit the area the next time you are in it. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.