Extended Stay America - Ramsey - Upper Saddle River

Business response:

Raquel, Thank you for choosing ESA Ramsey to be your Home Away from Home. We apologize on falling short on the communication of your reservation. I will be reaching out to Hotels.com to see what the issue was. Please for any future booking we hope to service you directly. 

Business response:

Pete, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Dear Valued Guest, I will apologize if you feel that I was rude this morning, but as I explained check out time as 11:00AM and you had a dog in your room. Contrary to what you told me, dogs and fees are not included in your expedia reservation. Aside from the fact that I reached out to your room after 12:00 noon, you stay past the prescribed checkout time. Be Well 

Business response:

Felicia, I am sorry you did not enjoy your experience here at our Extended Stay America Hotel in Ramsey. We apologize for not providing you with a home away from home experience. Be Well. 

Business response:

Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Jack, thank you for sharing your feedback. We apologize we did not properly service your room, and we are working with our housekeeping team to ensure we are more careful going forward. We are also sorry for the inconvenience caused by noise. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another suite had you alerted us. On a positive note, we appreciate your comments about our convenient location and courteous staff. We hope you will allow us another o... read more

Business response:

George, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management