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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Desperate times Elevator was broken, hotel was understaffed, felt very seedy and downtrodden. Would not use again.
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Funky rooms. Smelly, dated.
Business response:
Jennifer, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
No ice machine, not helpful, not unfriendly. Thank goodness for nice Thai restaurant in the town. Stayed here before - 3-4 years back and liked it - just truly disappointed this time.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Ms. Rusty can opener, sticky floors, dirty toilet
Business response:
Lillian, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Arrived at the property after a long 14 hour flight no one at the reception. After several minutes a gentleman came out and told me he could not give me a room because their key maker was not working. They didn’t have a master key and no way to issue me a key to get to my room. He said I should leave and go find another property and request a refund. Had to go to another hotel in the dead of the cold night. Highly unrecommended. Called Expedia and was issued a refund.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. We are reviewing this with our front desk team to ensure this is never repeated. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.