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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To be in Ramsey it’s very poorly kept
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible, reeked of smoke everywhere. they tried to cover it up in the second room offered with a fragrant deodorizer but the smoke permeated the carpet, drapes, mattress, and pillows. Had to keep the windows open on a rainy muggy night with the bathroom exhaust fan on all night just to breath. Supposedly all non smoking rooms but not enforced.
Wasn’t clean at all, bathtub wasn’t good, the floor very dirty
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Staff was friendly and helpful BUT The hotel felt extremely sketchy. The staff was friendly and helpful but I definitely wouldn't recommend this hotel especially to a single woman. I'm not an alarmist but I actually felt the need to text my family the address and room number.
Business response:
Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we are sorry for any difficulties you may have experienced while a guest at our hotel. We hope your future travels to our city will bring you back to us. Sincerely, Hotel Management
We checked into the hotel and within 5 minutes of entering the room found 2 BED BUGS. So we ran out of that place and never looked back. We are still working with Orbitz on getting a full refund for the “stay”.
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the disappointment caused. As the name is Anonymous, please reach out to us so that we can identify the room you occupied and inspect it. Sincerely Hotel Management
This is the second time i stay at this property first time stay was good but this time i wasn't really happy towels where stained room didn't seem to clean and i don't like the fact that i have to bring the towels myself down to reception to have them changed
Business response:
Thank you for choosing to stay with us again. We regret your disappointment with our towel policy and are sorry for the cleanliness issue you encountered this time. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
We booked non-smoking room, but we got a non-smoking room with very strong smoking smell(10/10). Receptionist said that that’s the only room they have available. Since it was late (11:30 pm) we had no option other than staying there. It was hard to breathe in the room. Lines were also not fresh. Lots of hairs. Being a non smoker it was a terrible experience.
Business response:
Tarlochan, thank you for your review. We sincerealy apologize for the smoke smell you had in your room and for the cleanliness issue you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Not so good. Not the cleanest, urine in toilet when I arrived, kitchen counter taped as repair, bathroom ceiling not clean, doors need cleaning, smells like cigarettes when you walk into hotel, bedding uncomfortable.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.