This profile has been claimed by the business owner or representative.
Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Engagement party High level rood noise from art 17, the building smelled terrible, our door didn’t shut good, one outside entrance was propped open with a rock so building lacked security.
Business response:
Dear Roseann, we are very disappointed that we did not meet your expectations during your visit. We hope you will accept our apologies for the noise disturbances you experienced. This concern should not have gone unaddressed. Our team strives to ensure each guest has a pleasant stay, so please accept our apologies. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Smoking all over the facility pot all over the facility being smoked
Business response:
Dear Dana, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
No one cleaned my room, no toilet paper, no towels.
Business response:
Dear Peter, we are disappointed that we did not provide you with the flawless experience you deserve, and we apologize for the issues you had with your room. We have shared your comments with our housekeeping staff to take appropriate measures. Thank you for being so patient, and we look forward to having you stay with us again. Sincerely, Hotel Management
Property was close to the highway and reasturants. Staff was rude, lipstick smudges on "Clean" towels. Advertises grab n go breakfast, but only has coffee. Room appeared to be lived in long term. Rusty hood vent, stickers on the fridge, etc
Business response:
Dear Steve, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Asked to view the room and was charged even though I would not stay
Business response:
Dear John, please accept our apologies for not meeting your expectations regarding the room you requested. We recommend you contact the front desk directly for further clarity. Thank you for your review, and we hope to see you again. Sincerely, Hotel Management
Horrible Service and Hotel I get there to have the front desk take 30 min to check me in then the bed was horrible my fiancé and I ended up sinking in the middle. To then the next morning bo hot water we asked to be moved to another room it took a few hours. The next room they moved us too same deal And bo hot water I wont plan to stay there again
Business response:
Wuanda, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We are also sorry to learn that our beds were not to your comfort and apologize for the inconvenience you experienced due to the lack of hot water. We will addr... read more
The property is big an has alot of parking but there is some type of gross water sewage running into the parking lot. It's smells and it's disgusting. People will not stay here bc if this jssure. The other reason they won't stay is bc the Indian manager in the morning is a rude, no class having dick.
Business response:
Anthony, thank you for your candid evaluation. We are sorry for the inconvenience you experienced during your time with us and apologize for not being able to provide you with the fresh accommodations that you were expecting. We will address this our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will recons... read more
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.