This profile has been claimed by the business owner or representative.
Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Things started out okay, but after receiving my room key, I went to get my bags and park my car. I could not get back in the door. A guest happened to come off the elevator and he opened the door. I proceeded to the room, key did not work for the room. 2 failed attempts and then after going back to the front desk, I get a key that worked. I was so tired from driving up and I just wanted a shower, my pajamas and the bed to sleep and rest. I did not get the best service. I would say that it was sub par/mediocre
Business response:
Dear Guest, Thank you for sharing your candid feedback. We aim to ensure each guest receives a seamless visit with exceptional service and accommodations. Therefore, we apologize if we did not meet your expectations. We will share your observations with our team to ensure we always provide the flawless stay our guests deserve moving forward. Thank you for choosing us; we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
No body at the front desk at night. Key’s don’t work and nobody is around at night to help
Business response:
Dear Jean, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
The room was horrible. There was a horrible odor in the room, I tried to request a different room but the front desk said all rooms were booked.
Business response:
Dear Edith, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment, and we regret that this issue compromised your experience. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
awful
Business response:
Dear Michael, thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.