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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like anything this time, rooms and bathroom were really dirty, towels and sheets was dirty and with old stains. Elevator wasn't working my daughter is a handicap and using a wheelchair thanks god I went with my brother and son and bring my daughter to the 3rd floor step by step. I had for this coming weekend another reservation which alredy cancelled.
Business response:
Wanda, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
It was dirty and smelly and had mold on windows and beds had hairs (pubic ones)in linens. The wall by the bed had blood and snot on it.
Business response:
Erin, thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
General management of this hotel was rude and disrespectful. Fabricated lies to potentially make extra money
Business response:
Felder, thank you for your review. We apologize you did not experience the best from one of our associates and regret the inconvenience caused. Your feedback will be shared with the appropriate individual to ensure this type of service is never repeated. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management
Didn't even get to stay. Hotel overbooked. Even with a prepaid reservation my double room was given away and i was offered a single for 3 people. Manager extremely rude and wouldn't even help.
Business response:
Christine, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Never Again After a long 8 hour drive. We arrived to the hotel where the front desk had the "will be back sign" and never there. We had to scream out "hello" before someone came. Booked a double bed room because we are a family of 4 and to our surprise, when we went in the room, it was a single bed. They didnt even mention it to us when checking in. Went back to the front desk and they told us thay hotels.com was a third parry vendor and they can't see their availability of rooms. That we can either get refunded or go find a... read more
Business response:
Chanella, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
When we got there after having had reservations made online a month prior, the clerk rudely told us that he did not had rooms for us because they were given to someone else and he had no more rooms available to give us. He could clearly see our reservations on his screen and chose to let our rooms to someone else instead. And then said there's nothung i can do and walked away leavin me with my children in the lobby with no place to stay the night and no option to stay anywhere else since all of the other hotels nearby were b... read more
Business response:
Jenna, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.