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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it They had no housekeeping staff so front desk staff and management were cleaning rooms. At 430pm we waited 15min for some to check us in to a dirty room. Guests were having to make up their own beds. This for a room that cost $229per night.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your arrival was not up to our standards. As this hotel’s manager, I can assure you that I have made operational adjustments to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Dingy with no services at all We were extremely disappointed with this hotel. Besides the room being dark and dingy, some of the wallpaper was ripped off leaving a mess to look at. We were there for two nights and never saw any housekeeping. I was shocked when we came back from a day out that we still had the same wet dirty towels and the bed was not made. We will not be returning to this property.
Business response:
Thank you for providing us with details about your stay. While we do not offer daily housekeeping as part of our standard rates, many of our guests opt for this as an added service for a nominal charge. I am sorry if this was not explained to you at the time of your reservation or check-in. I will be sure to review with appropriate staff so that our future guests are aware and given the option. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience... read more
foul refused to stay. dirty room, grossed out
Horrible The stay was horrible. We checked in and our room was not even cleaned yet so we had to get a different room. The air conditioner took a while day to actually get cool and cool our room down. We called down our first night to the front desk about 3 times and got no answer. Breakfast was horrible, all they had was coffee\tea\hot chocolate, appels, breakfast bars, muffins, and oatmeal. Our second night we called down for more towels and wash clothes and we're told there were none and we had to check back in an hour or... read more
First Impressions, Not good The room I was initially checked into was filthy. It was reportedly cleaned several days ago. The manager quickly checked me into a clean room, but first impressions are always the most lasting.
Business response:
Thank you for providing us with details about your stay. Please know that we are sincerely sorry about your experience upon check-in. Moving forward, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as better monitoring our room inventory. Still, I am glad to read that our staff was able to quickly resolve the issue and provide you with professional customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future... read more
Absolutely disgusting
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your experience was not to our company’s high standards. To prevent this from happening again, I will use your comments as a training tool to coach our entire staff to ensure each guest receives professional customer service and a comfortable stay. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with ... read more
While the location of this hotel was convenient, that is about the only good thing we can say about it. Check-in was slow and full of errors; we did not receive one of the king rooms we had booked and paid for, and were put in a queen room instead. The manager later told us she would call Expedia to obtain a partial refund for the mix-up in rooms; however, upon check-out we were told we would have to call them and handle it ourselves. The check-in clerk would not accept our printed confirmation of payment; we had to pull up ... read more
Not worth it..... Save you money. this place is a dump. Rooms have kitchens but the one I was in didn't even have a glass or pan or anything when I called the front desk I am pretty the front desk person was intoxicated and slurring her words. So I gave up and thankfully was only there one night. Not worth the cheap price for what little you get. Oh not to mention the elevator was broken
The room was rented to us as it was being remodeled apparently the woman didn't know when we were put in it...bed was dirty no towels and it smelt like marijuana as soon as we walked in...
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.