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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A hotel for strays This hotel is not good. It smells like cigarettes and it feels dirty all over. The rooms smell bad! The rooms feel very unclean. I'm afraid of bed bugs in these beds. I won't even dare use the shower. If this hotel wasn't non-refundable I would not have stayed here. Stay away!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Smelly The cooking smell from other rooms were terrible, from day to night, non stop.Greasy smell all day.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced on your stay. We work hard to provide a clean and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Not a pleasant experience I don't even have words. The first room we were given the bed smelled of urine. Switched rooms to find more unpleasant surprises. Didn't even stay the night, left immediately. Just do yourself a favor & spend the extra $ on a hotel room you know has a good rep!
Business response:
Thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your both the rooms and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure we deliver a superb stay every time. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management
Not satisfied Few Lights are not working, no breakfast except coffee and ready oatmeal.
Business response:
Prabodh, thank you for staying at our hotel. We apologize for not meeting up to your expectation and for the inconvenience you had while here. We have shared your concerns with our maintenance team so that they can fix the issue as soon as possible. We have also made a note of your feedback as we plan any changes to our breakfast offerings. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Awful experience Checked in on a Saturday afternoon and when we got to our room there was a very strong musty odor. Went back to the front desk and we asked if we could get a different room. The gentleman at the front desk was very apologetic and said he would get us another room. We get the new room and key and proceed to take elevator upstairs. When we get to the room it was never cleaned and there was stuff everywhere. Went back down and asked for a refund and left the hotel. Just an awful experience.
Business response:
We sincerely apologize for the less than expected stay you had and for the inconvenience you encountered with the cleanliness of your room. We take your feedback as a training tool to improve our services going further. We hope you will give us a second chance so that we can make it up to you. Sincerely, Hotel Management
Business response:
Robert, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
The hotel so bad service and Expedia chiding cus I booked 9-18 to 20 2017 at Expedia .com for two person my friend come 18 and going check in 3:00 pm, but the hotel didn't give my friend check in and stay outside then get sick I come 19 and they did refund back my money one day . The customer service so bad Expedia didn't want to refun my money back the day 19-18-2017 I don't like that like they are chiding customers I will never book fly ; hotel and car with Expedia company anymore because they are so bad service my friend ... read more
Business response:
We are sorry for the issue you had with our third-party website. We understand your frustration and regret the inconvenience it caused. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Dirty Despite having a non-smoking room, the hallway reeked of cigarette smoke. I had to walk through clouds of smoke each time I exited or entered the building because the ashtray was placed right outside the door, encouraging the smokers to be in that area. The kitchen area is very run-down, but the fridge and microwave worked fine (I did not use the stove-top). I did have to go to the front desk to ask for kitchen as it does not come stocked in the room. When I asked for kitchen-wares, I was told they were out of pots an... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cheap - You Get What You Pay For The hotel smelled of disinfectant. The smoking room had a dank, musky odor. They ran out of coffee on the "breakfast" by 10am. The smell of marijuana permeated the hallway. The only decent part about this place was the staff.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.