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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the $200 for a Saturday night. I don't know where to begin. When I arrived, the front desk was empty. Had to wait for 10 mins just before someone came out. The entire hotel smells funny, the elevator smelt worse. When arriving to the room, the hotel bed was the comfort of a chiropractic bed that needs to crack a back. Holy hardness. It creaked like a 90 year old hardwood floor. Speaking of floors, I think the US Olympic gymnast team was staying above us. There was tumbling and running across the floor way until mid... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were not pleased with our property. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Won't stay here again. Room was a mess, no garbage can, no shampoo, no soap, no pillow case in pillows and no ice machine in the whole hotel. They need to train their staff and have management hold staff accountable to doing their jobs. I believe what they really need is management training.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned and prepared for your arrival. As this hotel’s manager, I can assure you that I have taken corrective action to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in tow... read more
Terrible 1st room: A/C and TV both broken 2nd room: rusty refrigerator froze all food solid. A/C failed on day 4. Large mirror partially detached from wall. Kitchen dirty. With no a/c, room became buggy due to holes in the window screens. 3rd room: bathroom sink dismantled with faucet sitting on the shelf below. Walls are paper thin - you might get to know your neighbors quite well.
Empty room no amenities The hotel is in a good location looks great from the outside. That's the end of the good news. The check in experience was less than satisfactory. I was sent to my unequipped room with no explanation that if I wanted amenities they had them. It went down from there.
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you weren't told about our amenities when you checked in. Thank you very much for bringing this to our attention as this will be addressed with our staff to make a better effort on communicating this to our staff. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Lousy No maid service everyday No clean towels everyday Its a dump
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our amenities were not fully explained to you during the check in process. As our hotel is designed for the extended stay traveler, it is indeed true that we do not offer housekeeping daily. Fresh towels and linen are available at the front desk at anytime for your convenience. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experien... read more
Don't do it! We paid nearly $300 after taxes and fees to stay in this hotel. It took us nearly 1/2 hour to check in. They had no record of our payment and I had to show a Hotels.com confirmation and credit card statement to prove that we had already paid. They then proceeded to check us into a room that smelled like a pipe. We requested another room and the room looked like it was a Section 8 housing accommodation with holes in the furniture, no towels and a dented fridge. This place was a train wreck.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not up to our standards. Your comments were reviewed by the staff, and we will make the necessary improvements to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you... read more
It is what it is. Value for the room was poor. The furnishings and bed were worn and dated, the plumbing loud, only 1 towel provided for the shower and the $248 cost seemed high for the 1 night product provided.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the room you were in was not up to our standards. I discussed your comments with the team, and we are making efforts to improve those areas of concern. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
Poor internet connection
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.