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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Not satisfied. Was supposed to get a non-smoking room but the only 1 left was a smoking room.
Business response:
Ron, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Was bitten by bed bugs. Hotel staff was nice and tried to accommodate us.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Reserved 3 non smoking rooms, two were available Booked three non smoking rooms throught expedia, when I arrived at the hotel the desk said that expedia booked two non smoking rooms and one smoking room even thought the reservation that I showed them had three non smoking rooms booked . Hotel insisted that expedia was responsible for the error, expedia says the hotel is at fault and now I am caught in the middle.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Subsidized housing. Not a hotel. Travelers beware! Not a hotel. Long term subsidized housing for itinerants, and maybe felons. Felt unsafe. People there seemed to know each other and we cooking and visiting each other's rooms. No breakfast to speak of. Few friendly faces to be found.
Business response:
Bill, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
I wouldn't recommend this hotel. Outdated, no pool or anything to do while staying at hotel, not walking distance to anything. Full sized beds, not even queens.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations and apologize for any inconvenience caused while here. We appreciate your business and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Room switch We had reserved a non smoking room with a queen sized bed. We we arrived at 4:30 pm and we went to the room we discovered that it was a smoking room. When we showed them our reservation they did not change it because they said that is what the booking company sent them.
Business response:
Harry, We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the front desk team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
The AC was not working well. The perimeter of the hotel had new layer of fertilizer for the plantings. The smell seeped into the ventilation system of the room. We asked for an adjustment to our bill and we were told it was not possible as we did not book directly with the hotel.
Business response:
Terrence, we sincerely apologize for the odor issue you encountered in your room and regret the inconvenience caused by the HVAC unit. Although we make efforts to be perfect, sometimes we fall short. I will be sure to share your concerns with our maintenance team in an effort to improve our performance. Please visit us again so we can have a favorable impression of our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.