This profile has been claimed by the business owner or representative.
Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful experience We arrived at 12 pm we were promised to have our room ready by 1:30 because we had to get ready for a wedding at 4 We came back at 3 . They says sorry we are short staffed room isn't ready and no other rooms are available. We had no choice we went to the room It was filthy. We called for towels Again they said short staffed. We waiting 15 minutes nothing came we had to go down and find towels No one was at desk We had to shower with napkins and shampoo that I brought Then the key wasn't programmed right and... read more
Business response:
Denise, please accept our apologies for not meeting your expectations. Our team strives to ensure a comfortable stay with outstanding service for each guest and we are sorry this was not your experience. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, General Manager
RIght from the start it wasn't looking good. When I entered there was only 1 person working the desk and 3 people waiting to check in. We got on the elevator and could tell it hadn't been cleaned recently. The hall smelled musty and the bathtub had cigarette burns on it. I didn't have very many dealings with staff but the ones I did encounter were friendly. The front desk clerk worked fast and was very polite to everyone. I would not receommend this place. It wasn't the worst but there is a lot of room for improvement.
Business response:
Donna, thank you for your visit to our hotel and for your review. Although you liked our associates, we are sorry for the cleanliness issues you encountered during your visit. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future visit. Sincerely, General Manager
Empty promises We chose this hotel so that we could prepare our own food during the stay. The cabinets were completely void of any cookware, dishes, utensils, or even a coffee pot. The second day we were provided with 2 dishes, forks, spoons, and a steak knife. Despite promises, no pans, toaster, cutting board, colander, etc. ever appeared. Outside of our room, the hotel was dirty as well.
Business response:
Thank you for your recent review of your stay. It is indeed true that we do not stock our rooms with kitchen supplies, but instead have all items available at the front desk and can deliver to your room upon arrival at our hotel. I am sorry if this was not communicated to you. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
very noisy
Business response:
Your feedback is important. Thank you for sharing. Please accept our apologies on the noise issues you endured. We will work with our staff on doing a better job of making sure noise does not interrupt our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
Fine for DIY'ers THERE IS NO EXERCISE ROOM- THE PICTURES LIE.
Disappointed Was very disappointed. Not clean at all. Room floor had and odd slant. Had non-smoking room but would smell smoke from other rooms. No cookware utensils in room. Would not recommend hotel at all.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we didn't meet your expectations. Our hotel has a kitchen and cookware utensils are provided upon request from the front desk. We do not keep cookware utensils in the rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel near gsp We had the fire alarm go off at1 am. No staff checked to make sure we were out of our room. The next day no one explained what happened or apologized. Apparently a person set off the alarm on purpose but it was never explained to guests. My whole family was scared and terrified, including children
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.