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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Chalita, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
dont stay. if you are not a smoker I was there for the NJ marathon. The hotel was in a great location. The hostess was very nice. Room clean enough. But unfortunately the whole hotel smelled like cigarette smoke. that was the worst part and the smell kept me awake all night. Which made for a miserable stay.
Business response:
Thank for being our guest. We are glad to read you liked our service and that our location was perfect for a marathon. However, we are sorry for the odor issue you experienced. We will speak with our housekeeping team to make sure we are following certain procedures so that this unfortunate situation does not happen again. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
The staff was super friendly and accommodating! I needed to check out late and they were not pushy or rude about it, which I appreciated.
Business response:
Esiena, thank your comments online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone here, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
This hotel is okay, just okay. Very affordable but staff are very rude and the rooms are always prepared when you walk inside. I want that socks left in the bed and a dirty shower. The breakfast is very minimal only my friends and my coffee. 3rd Floor reeks of smoke
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with all teams to ensure we deliver top-notch services going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections in the future. Please give us another opportunity to provide you with a better experience on your next stay. Sinc... read more
No coffee maker in the room. There was one tissue in the box. Would like four pillows on the king bed as they are European style pillows.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the oversight is shared with the housekeeping team to be more diligent going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Have stayed several times in last 3 weeks. This is the first time that check in was extremely slow. New employee didn’t see payment info. Room carpeting, refrigerator was dirty. Previous visits were very satisfactory rooms were clean
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
The location was good for our needs. We just needed the room overnight. The staff was friendly.
Business response:
Thomas, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our location and that you also appreciated our associates. Thank you once more for your review. Please come back and see us again soon. Sincerely, Hotel Management
I like the little kitchenette and there was a desk with enough lighting. But granted that’s all I needed for this day. I did not sleep over I just needed a place during the day to do my studies open till midnight.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
They went out of their way to make sure all was as hoped for.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 4.2 star rating with 1,300 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.