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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, cozy hotel close to beach I thought this hotel was excellent. The lobby of the hotel was very clean and bright, and the two attendants at the front counter were friendly. There was an elevator to get to the second and third floors. My room was very clean and comfortable. It looked like the room had recently been remodeled. It included a nice large bed, and even its own little kitchen. I didn't use the kitchen during my stay because I was only here for one night, but I could see this being very convenient for someone st... read more
Business response:
Rex, we are so pleased you and your wife had a great stay at Extended Stay America. It is a pleasure to know you both loved your well-maintained room and our spotless property. Thank you for being our guest, and we look forward to seeing you both. Sincerely, General Manager
Average but understaffed Very average hotel, front desk clerk was very nice but very busy! Not enough staff to help her. Our first assigned room, the keys didn't work, the hotels staffs keys wouldn't even get in! So we had to switch rooms, and yet again our keys didn't work! Luckily the hotels staff keys worked for this one so we got in the room but had to leave door open so we could get back in! it took 3 hours to get someone there to fix the issue! And that was the hotels manager that took that long getting there! It took ... read more
Business response:
Thank you for being our guest. Although you liked some aspects of your stay, we apologize for the inconvenience you had with the room keys. I have shared your feedback with my maintenance team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Good Location, Disappointing Room Condition I stayed at Extended Stay America - Red Bank for a concert I attended at PNC Bank Arts Center in Holmdel. The locations was great - perfect distance between Long Branch beaches and the venue. However, the room condition was sub-par. The room smelled HEAVILY of spices from the time we arrived to the time we left. This was despite leaving the windows open for the entire duration of our stay (there was a blocker preventing the windows from opening all the way, which didn't help). The... read more
Business response:
Colin, thank you for choosing our hotel for your stay while you were here for an event. We are pleased to know our location was convenient for your needs, but we apologize for the cleanliness issues you encountered in your room. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We regret the inconvenience this caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Red bank Needed more pillows and towels in room
Business response:
Jane, thank you for staying at Extended Stay America - Red Bank - Middletown. We are glad your overall visit was pleasant, but we are sorry that we missed meeting some of your expectations. We hope you will give us a chance to serve you better the next time your travel brings you back to our area. Sincerely, General Manager
Business response:
Rhea, thank you for sharing your kind rating of Extended Stay America - Red Bank - Middletown with future travelers online. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Lenny, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager
Just lovely!
Business response:
Sarah, thank you so much for this awesome review of Extended Stay America - Red Bank - Middletown. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. We can't wait to welcome you back soon. Sincerely, General Manager
Good Hotel Other than someone pulling the fire alarm at 4am. The actual place was fine. Every room has a kitchen with a stove, a sink, and a full size fridge. It was clean and the air conditioning worked. It's fairly close to the Count Basie Theatre.
Business response:
Stan, thank you for providing your feedback of your stay at Extended Stay America - Red Bank - Middletown. We are delighted to know you liked our location and our fully-equipped kitchen. We hope to see you again soon. Sincerely, General Manager
Not worth the money . Besides the tremendous price I payed for this 2.5 star hotel I was also shocked that there was nothing in the room ( no towels , no dishes, no daily service. Everything was extremely old. Microwave was rusted inside and so was the stove. The dishes we were given were old and some slightly chipped ... there was sigarette marks on the welcome paper that was sitting by the tv. We found ourselves calling or walking downstairs to the desk atleast twice everyday for things we needed.. ( towels, dishes, dish s... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. As per our brand standards, kitchenware along with fresh towels and toiletries are kept and available at the front desk. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please consider giving us another opportunity to redeem ourselves on a future date. ... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.