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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kept Hearing Other Guests above me I could not sleep. Room was small and refrigerator kept going on and off. At 3am, someone in the room above me started stomping around. This went on for 45 minutes. I thought this only happened in walk up apartments with thin walls. Otherwise it was fine. I brought yogurt back with me to take with a pill, and there was no spoon. Reallized only later that you have to ask for a set of dishes. It is described on a brochure on the counter. Who knew? It was late at night and I had to eat my yo... read more
Business response:
Thank you for choosing us and for leaving a review. We are glad you had a pleasant stay but would like to apologize for the noise you experienced. Our goal is to provide a comfortable and relaxing stay for our guests, and we are sorry we did not deliver. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side! Sincerely, Hotel Management
Very nice place room was great and clean! Staff was great, will be staying here again. Room had a kitchen which is a big plus, and again safe clean and friendly.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management
Sub-Par Experience I was disappointed to find our non-smoking room smell strongly of smoke upon check-in. We headed back to the desk and were assigned a new room that now had a musty smell. The room was clean but the bed was very uncomfortable and road noise made for a difficult night’s sleep. After checking out we realized we had left some toiletries behind, so before getting back on the road to go home we went back to try to get them. After waiting 10 minutes for someone to finally come to the desk, she looked around and s... read more
Business response:
Thank you for choosing to stay at our hotel. Please accept our sincerest apologies for the service issues you encountered during your stay. It is always our goal to follow up immediately so everything can be resolved to your total satisfaction. We're truly sorry that our staff was not as responsive as it should have been in working to resolve your specific concerns. This is not typical of our normal performance, so we hope you will give us another opportunity to make it up to you on a future visit. Sincerely, Hotel Manageme... read more
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
very upset but it is what it is.. I can only say i never had my stay but when i tried to cancel i was on a cell phone with no access to online...
Business response:
Alan, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Room was clean but common area was not kept clean. Food and dirt littered halls and stairs.
Business response:
Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the cleanliness issues you encountered. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Just OK Wifi was not very strong, beds were noisy, breakfast was not nothing great. Adequate for our needs but nothing special. Was clean and in a good location.
Business response:
Lyressa, we appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet this goal during your visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us. Sincerely, Hotel Management
Business response:
Donna, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.