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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like smokers lived there previously despite being non smoking including the hallway. Things were just generally dingy and in disrepair
Business response:
Dear Guest, We apologize for the discomfort you experienced during your stay. We regret that both the room and hallway smelled of smoke. We also regret for the issues you noted regarding dingy conditions and areas in disrepair. Please know that we will share your concerns with our housekeeping and maintenance teams to prevent this from recurring. Your feedback is genuinely appreciated, and we hope to welcome you back with the fresh, comfortable stay you expected. Sincerely, Hotel Management
In the early morning of our stay we saw roaches. The room appeared clean but that really did it for us!
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Cockroaches. Check in was easy with pleasant staff. Lobby floor was being mopped as I entered which is nice to see. Rooms seemed clean but dated. Woke up at 4 am to use the toilet and found roaches crawling all over the counter, cabinets and sink . Killed as many as I could but they are fast. Found more at 6:30 wakeup and immediately checked out. Never again.
Business response:
Dear Guest, Thank you for sharing your experience. While we are glad to hear check‑in was smooth and our staff were pleasant, we sincerely apologize for the cleanliness issue you encountered. This is unacceptable and far from the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate action. We regret that this impacted your stay and appreciate you bringing it to our attention. We hope you will stay with us again for a much improved experience the next time yo... read more
Poor, floor was dirty, room smell disgusting, bathroom had hair in the tub. Thank god I only staid for one nite. For the area the hotel is bad. Don’t recommend
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We hope that you will consider giving us another opportunity to serve you in the future, so ... read more
The breakfast. was poor
Såg fint ut på bilderna, besviken när vi kom fram. Skumma gäster Som rökte weed överallt. Smutsigt och vi kände oss obekväma
Business response:
Dear Guest, Thank you for the valued feedback. We are sorry for the cleanliness issues with your room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is also free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve. Sincerely, H... read more
The front desk agent was efficient and check-in went smoothly. However, the overall facility is very outdated and in poor condition. The room looked nothing like the pictures posted on the website, which felt misleading. The breakfast provided (served in a bag) was unappealing, and we chose not to eat it. Unfortunately, I would not recommend staying at this hotel.
Business response:
Dear Mei-Yu, Thank you for providing detailed feedback about your recent stay. We sincerely regret that the accommodations did not meet your expectations and that the overall condition of the property left you disappointed. We understand how important accurate representations are and apologize for any frustration caused. Your comments regarding the breakfast offering have been shared with our team for improvements. While we are pleased that check-in was smooth and the front desk was helpful, we recognize that the overall exp... read more
Hotel advertise free breakfast. It was pretty pathetic and consisted of coffee and granola bars and a premade muffin. Hotel was one exit off the highway removed from most things. Was more remote than I would care for.
Business response:
Dear Michael, Thank you for sharing your experience. We're sorry to hear that our breakfast offerings and location did not meet your expectations. While we aim to provide a convenient and satisfying start to the day, we understand that our selection may not have suited your needs. Additionally, we also appreciate your comments about our location. While some guests enjoy the quieter setting, we understand it may feel more remote depending on your plans. We value your input and hope to provide a more comfortable and convenient... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.