Extended Stay America - Red Bank - Middletown

Business response:

Dear Patricia, Thank you for sharing your impressions following your recent stay. We are pleased to know you found the property clean and the staff courteous. Your overall feedback has been taken into account, and we remain committed to providing a more comfortable and welcoming experience with each visit. We appreciate your comments and look forward to the opportunity to serve you again. Sincerely, Hotel Management 

Business response:

Dear Justin, Thank you for reviewing your stay. We recognize that promotional images often shape expectations, and it is disappointing when the experience does not align. We apologize that the condition of your room, including the cleanliness concerns, affected your comfort. We also regret any disappointment you had regarding the rate you paid. We appreciate you bringing this to our attention, and your comments will be shared with our team as we work to improve. We look forward to the opportunity to provide you with a more c... read more

Business response:

Dear Gary, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your visit. It is disappointing to know that several accommodations did not meet the standards we strive to maintain. We understand how this affected your comfort and regret the inconvenience caused. Your feedback has been shared with the appropriate team to support ongoing improvements. We appreciate your comments and hope you will consider giving us another opportunity to deliver a more seamless and... read more

Business response:

Dear Guest, Thank you for providing your feedback. We regret that the condition of the room impacted your experience so significantly. Guest comfort and satisfaction are very important, and we sincerely apologize for any discomfort you encountered. Your comments have been shared with the appropriate team to help ensure improvements are made. We hope you will consider giving us another opportunity in the future to provide a stay that better reflects the quality and care we strive to offer. Your return would be greatly welcome... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the noise disturbance from neighboring guests. We understand how important a peaceful and restful environment is for a relaxing stay, and we regret that this impacted your experience. Our staff is trained to handle such situations promptly, and the front desk is always available to assist. We appreciate your input and hope to have the opportunity to offer you a more tranquil and enjoyable stay in the future. We look forward to welcoming you again. Si... read more

Business response:

Dear Guest, Thank you for choosing us and recognizing the warm service provided by our team. However, we are sorry to hear that the overall value of your stay didn’t align with your expectations. Your comfort and satisfaction are important to us, and we appreciate your comments as we continuously look for ways to enhance the guest experience. We hope you’ll consider staying with us again, so we have the opportunity to deliver a more rewarding visit.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the disturbance caused by the noise during your stay. We understand how vital a quiet, restful environment is, and we regret that the excessive music impacted your comfort despite your call for assistance. Your experience is concerning, and we are actively addressing this issue with our team to improve noise control. We truly value your feedback and hope you will give us another opportunity to provide a more peaceful and enjoyable stay in the future.Sincerely,Hotel Management