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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Again Thankfully we only needed to sleep for a few hours and leave. Mold, dust, and rust were the highlights of the 12 hours. “Breakfast included” was a shelf with a few packaged muffins and Nutrugrain bar. Walls were paper thin and the furniture shook as you walked on the cheap flooring.
Business response:
Dear Shawn, Thank you for your feedback. We are glad your stay at Extended Stay America served its purpose, but we sincerely apologize for the concerns you mentioned. Cleanliness and comfort are important, and your comments will help us improve. We hope you’ll consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Sheets were obviously not changed after last occupant, they were stained and full of hair when we pulled back the blankets. Muddy boot prints on the floor by the beds. Dingy environment.
Business response:
Dear Sandra, Thank you for sharing your experience. We sincerely apologize for the condition of your room, as it does not reflect the high standards we strive to maintain. Your feedback regarding the cleanliness issues is taken seriously and will be addressed with the housekeeping team to prevent this from happening again. We appreciate your input and hope you will give us another chance to provide a more comfortable stay.Sincerely,Hotel Management
Awful. Will never come back Room smelled like someone had cooked something quite pungent and then they tried to cover it up with Febreeze. There was no soap or shampoo in the bathroom. The property is very noisy. We heard the outside doors slamming throughout the night. Maybe put a slow close hinge on it? The breakfast was also very sparse - easily the bare minimum they could put out - coffee, oatmeal and some nitro grain bars. I can’t believe they can charge $200 for this place and get away with it.
Business response:
Dear Alison, We want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that ou... read more
Upon checking into the room the sink had hair and debris all over it. There was black stuff floating in the toilet. Stains on the walls and headboard. There was a kitchen area that had broken cabinets and rusted burners. I could not bring myself to stay so I asked the front desk for a refund. They were very helpful and kind.
Business response:
Dear Jeffrey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Place was scary
Business response:
Dear michael, Thank you for sharing your experience. We sincerely apologize for the condition of your room. Cleanliness is a top priority, and we are sorry this was not reflected during your stay. We regret that no alternative rooms were available at that time. Your feedback is valuable, and we will address this issue promptly to ensure it does not happen again.Sincerely,Hotel Management
The property was fine - but expedia overbooked. We had no hotel room, had to leave, and wait hours for our money to be refunded to account. Terrible experience overall - quick to take money but no checks and balances to ensure a room was available and slow to return money through Expedia
Business response:
Dear jason, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.