Extended Stay America - Redlands

Business response:

Dear Guest,We are delighted you had a great experience at Extended Stay America. Thank you for your kind words about the team. We work hard to provide a welcoming experience for all guests, and it's wonderful to know their efforts made a positive impression. We truly appreciate your feedback and hope to welcome you again.Sincerely,Hotel Management 

Business response:

Dear Everett,Thank you for the generous review of Extended Stay America. We’re glad to know your stay aligned with your expectations. We aim to provide a comfortable and convenient experience for our guests, and it’s great to hear that we met that standard for you. Whether it’s the amenities, location, or overall atmosphere, we want every stay to be positive. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management 

Business response:

Dear Marco, Thank you for sharing your candid feedback. We hope you had a satisfactory stay overall. However, please accept our apologies if certain areas of our hotel were not spotless, including the windows. Our housekeeping staff works hard, and we regret not catching the concerns you described. We will review your remarks appropriately and will use them to enhance. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management 

Business response:

Dear Mandel,Thank you for sharing your experience. We're sorry that the coffee was unavailable and the hot water did not meet your expectations. We understand how important these details are to a comfortable stay, and your feedback helps us address these concerns with our team. We're committed to making the necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management