Extended Stay America - Redlands

Business response:

Dear Guest,We apologize for the aspects of your stay that did not meet expectations. For cleanliness and quality control, toiletries such as shampoo are kept at the front desk, and our team is happy to provide them upon request. We also understand your feedback about the breakfast setup and will continue looking for ways to improve what’s offered. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Si... read more

Business response:

Dear Guest,Thank you for reviewing your stay at Extended Stay America. We're thrilled that the check-in process was smooth and that you enjoyed the amenities. We strive to make every stay as convenient and comfortable as possible, and we're glad to know we met that goal for you. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for your excellent review of Extended Stay America. We're thrilled to know your stay was such a great experience and that you're already planning to return. It means a lot to our team to know their efforts made your time here memorable. We appreciate you choosing us and can't wait to welcome you back soon for another amazing stay.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your thoughts. We're glad you gave us the opportunity to welcome you and provide a place to unwind. We understand that the experience may not have stood out and appreciate the honesty. Our team is always working to enhance each guest’s stay, and we hope to create a more comfortable and lasting impression during your next visit. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a f... read more