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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Welcome to Extended Stay America Suites - Redlands! We are the perfect location for business travelers, students, tourists and those relocating to the San Bernardino, CA area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-10 and is only 3 miles from the University of Redlands. From our location, you can easily visit local attractions such as the San Bernardino County Museum, Glen Helen Regional Park, Mountain Grove Shopping Center and the Fir... read more
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a stain on the sheets and bed but got it replace and the shower wasn’t cleaned but the customer service was great!
Business response:
Dear Ariana, Thank you for choosing our hotel. We're grateful for your positive feedback regarding our customer service. However, we're genuinely sorry to read about the issues you encountered with the cleanliness of your room. We strive to provide a comfortable and immaculate environment for all our guests, and it's disappointing to read that we fell short of meeting your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure such incidents are... read more
surprise It looks good from outside but the lobby is not that welcoming!
Business response:
Dear Eva, Thank you for your observation and for sharing your feedback. We sincerely apologize for not meeting your expectations at the lobby. We continuously strive to create a positive and welcoming environment for our guests and regret if this is not done during your stay; your comments will be shared with the appropriate team to enhance our future guests' experience. We hope to host you again and provide you with the best hospitality you deserve on your next visit to Redlands. Sincerely,Hotel Management
Not impressed
Business response:
Dear Eugene, We're sorry to hear that you were not impressed. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We appreciate your feedback and will use it to improve our services. If you have any specific concerns, please don't hesitate to reach out to us. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Management
Smelled liked cigarettes
Best hotel by far My partner and I loved this hotel so much we will definitely be returning back. The bed was so comfortable the pillows all in all it was such a great experience.
Business response:
Dear Kelly, We're delighted to hear that you and your partner loved your stay at Extended Stay America! Our priority is providing a comfortable and enjoyable experience for our guests, and we're thrilled that you plan to return. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
False advertisement. No on-the-go breakfast. This place felt more like an apartment complex with random kids hanging out in the hallway and a lot of foot traffic both inside and outside.
Business response:
Dear Jennifer, Thank you for choosing us and sharing your candid review. We apologize for any disappointment caused by the absence of the complimentary grab-and-go breakfast during your stay. We will address this with the concerned individuals to see what went wrong and prevent future occurrences. Further, we appreciate your valuable insights regarding the environment and foot traffic. Please be assured that we take your comments seriously and will strive to ensure a more pleasant atmosphere for all our guests. Thank you for... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 4.4 star rating with 626 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.