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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great but the room was dirty stain on the blinds from a previous stay found hair from someone else so you could tell that they did a horrible job cleaning the room
Business response:
Dear Anthony, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room. Our housekeeping staff works hard, and we regret not catching the concerns you described. It’s clear that we fell short of your expectations, and we take this matter very seriously. We will investigate this issue thoroughly and take immediate steps to prevent similar occurrences in the future. Apart from this, we hope you had a satisfactory stay and had some great encounter... read more
Very safe and quiet
Stayed at this property 6 nights in the last 2 weeks. Other than the 5 cockroaches we ran into it was a pleasant stay. Were not able to acquire kitchenware at our request.
Business response:
Dear Brock, Thank you for choosing to stay with us and for sharing your feedback. We are happy to know that overall, your stay was pleasant, but we sincerely apologize for the cleanliness issues you encountered. We are taking immediate steps to address this matter with our housekeeping and pest control team to prevent it from happening again. Also, we regret that we were unable to fulfill your request for kitchenware during your stay. We strive to ensure that all guest requests are met promptly, and sorry for falling short i... read more
staff very nice and very clean property
Business response:
Dear Alyssa, Thank you for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time in your clean room and that everything was to your satisfaction, including the efficient staff. Please return soon to Extended Stay America for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
great!
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,326 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.