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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It would be nice to have queen beds instead of doubles. Also a hairdryer would be a convenient addition.
No hairdryer no USB
Business response:
Dear Bruce, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soo... read more
Great staff, particularly the lady who checked me in and checked me out. She was extraordinarily friendly, and was very accommodating.
Business response:
Dear Renate, Thank you for posting such kind comments about our hotel, especially our staff. It's lovely to know that our team's efforts positively impacted your experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Extended Stay America soon!Sincerely,Hotel Management
One huge let down. The place it self was average. It was the staff that turned out to be a complete disappointment. I'm not going to into detail because that's not really my way.
Business response:
Dear Guest, We are truly sorry you didn't experience our staff at their best during your stay. Our goal is to provide the highest customer service and continually strive to improve our guest experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.