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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as expected The room looked nothing like the photos provided. It was old and very basic. Most of the rooms are long-term occupied - it felt more like a cheap apartment building than a hotel. For the price it was a disappointment.
Business response:
Dear Guest, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Ok place to stay This is an ok stay for the price. It is dated with some updates. It was very clean. Mattresses could use an update!
Business response:
Dear Teri, thank you for staying at our hotel and for taking the time to let us know we have room for improvement. Although we believe some of these instances were isolated, we are sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We do hope you will consider a return visit so we can show you the hospitality we are known for providing. Sincerely, Hotel Managemen
Customer service was lacking and they had no kitchen sets for guests that ask for them. Poor bedding and pillows. It feels like a cheap motel 6.
Business response:
Amanda, thank you for sharing your experience at our hotel. We regret our bedding was not to your comfort and apologize for the inconvenience you experienced regarding the kitchenware. We will address this with the appropriate individuals and take the necessary steps to ensure we are well-poised to serve you better. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary steps to elevate our service levels. We do hope you will stay with us anot... read more
The staff was friendly. There needs to be major improvement in ventilation if cigarette smoking is taking place in the hotel. I was told it is hard to determine who is smoking when I had complained about it being blown into my room.
Business response:
Sandy, thank you for taking the time to give us feedback on your stay. We apologize for the concerns you encountered while here. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience caused. We have discussed your review with our team to ensure a better guest experience. We appreciate your patience and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Room was very clean, breakfast is limited
Very nice,clean and safe.
Business response:
Juan, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Not a bad place to stay. Only downside is there is no housekeeping for the length of your stay. U need to request towels or anything you need but they won’t come and set the bed. Also there is no breakfast buffet. It is only a coffee table at lobby. Rooms were clean. Would prefer other hotels which does house keeping daily.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.