Extended Stay America - Reno - South Meadows

Business response:

Dear Kris, Thank you for selecting Extended Stay America and taking the time to write a review. Your kind words noting our associates' gracious hospitality and our suite's cleanliness are much appreciated. Our team will be so pleased that they helped make your stay with us so memorable. We are also glad you enjoyed the view of the Sierras during your stay. We hope you continue to select us as your hotel of choice whenever you visit Reno.Sincerely,Hotel Management 

Business response:

Dear Tyra, Thank you for visiting our hotel and sharing the review. We aim to deliver a seamless experience to every guest in all aspects of their stay. Therefore, we sincerely apologize for the issues that have impacted you. We follow rigorous standards regarding the cleanliness and upkeep of our suites, and we sincerely regret that this was not your experience. We will review your feedback with the appropriate teams to ensure that we meet our guest’s expectations moving forward. Thank you again for the constructive feedbac... read more

Business response:

Dear Billi, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management 

Business response:

Dear DOUGLAS, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management