Extended Stay America - Reno - South Meadows

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our housekeeping team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thanks for your overnight stay at Extended Stay America. We are pleased to know you were benefited with our convenient location close to your needs and that you had a comfortable stay. On behalf of everyone here, we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Christian, we are happy you chose Extended Stay America for your stay. It is a pleasure knowing you were benefited with our convenient location and that our pet-friendly service was perfect for your needs. Thank you for your feedback, and we look forward to having you and your furry friend as our guest again soon. Sincerely, Hotel Management 

Business response:

Nina, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were impressed by having a well-equipped room and that you had a comfortable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thanks for reviewing your experience at Extended Stay America. We are delighted to know you were impressed with our convenient location as it was close to the event you attended while being here. Your concerns regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thanks once more for the feedback, and we look forward to hosting you on a future date. Sincerely, Hotel Management 

Business response:

Beth, thank you for taking time to review our hotel. Our number one priority is to make sure you receive outstanding accommodations, so we're sorry we fell short during your visit. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence here. We hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Richard, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Steve, thanks for choosing our hotel for your needs. We are pleased to know you liked our well-maintained hotel and were able to experience a good night’s sleep in the cozy bed. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management