This profile has been claimed by the business owner or representative.
Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People drinking outside lonby talking about drugs. Mgmt let this happen. They were there at night and in the morning. Overall pretty decent if the price is cheap.
Business response:
Dear Guest, thanks for staying with us and for sharing your observations. While overall you had a satisfactory stay, we do apologize for the disturbance caused by a few of our other guests. Thank you for alerting us, but sorry we failed to act to resolve this to your satisfaction. This has been addressed with our management staff and we are confident should you return you will be welcomed into a much more pleasant environment. Thank you and travel well. Sincerely, Hotel Management
cowabunga Nice place. Reasonably priced.
Business response:
Paul, thank you for being our guest at Extended Stay America. We are delighted to know we met all your expectations and that you found us to be a good value. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Staff was wonderful and helpful as we were out for college visit and apartment hunting for move. The room had zero pans, plates, service or even a hairdryer - we had to go down to desk to retrieve items, along with soap then to wash said items. The weather was bad while there, but we didn't want to sit in the room so the staff continued to give us places to visit. Breakfast was only coffee, oatmeal and muffins, but was provided so we were content.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a f... read more
Business response:
Ron, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.