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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The neighborhood that this hotel was located in was safe and nice. We felt happy with the area as there are plenty of dining options and is safe. The hotel itself was not bad. The room and hotel was clean and safe, it didn't feel like a brand new hotel, but really it wasn't bad. I'd stay here again with no hesitation. The staff were also nice.
Business response:
Thanks for choosing Extended Stay America. It feels so good to know you were happy with the comfort of your well-appointed room and enjoyed the convenience of our location. Thanks once more for your positive comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
James, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Everything was good. The only thing is that the room had a smell-like food or b.o. the good thing is I also carry a can of air freshener.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know your stay was a comfortable one. The feedback for the odor is shared with our housekeeping team to do deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Chuck, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
We would probably stay there again. It was clean and the staff was nice.
Business response:
Jules, thank you for staying at Extended Stay America. We are thrilled to know you were impressed with our associates and had a nice time with us. It was a pleasure hosting you, and we hope to see you soon. Sincerely, Hotel Management
Served our purposes: an overnight prior to a medical procedure at Renown. They don't seem to have front office stay per se as the woman cleaning the sheets stepped up to fill that role. We didn't have a coffee maker in our room, had to ask for one but otherwise staff was accommodating and the room was roomy with fridge, microwave, 2 burner stove and no dishes whatsoever! (had to ask for those as well). Nice location, however, near where we needed to be. Seems to serve as a long term housing for some poor-looking people who s... read more
Business response:
Thank you for choosing Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management
No frills but comfortable bed. This is a good place to stay for no frills. The bed was comfy and the TV worked. We decided on this hotel because they allow pets. We have one small dog. We didn't know they charge an extra $25 per day, plus tax. Tax on a pet fee? Yep! So the deal was not what I thought it would be. I had to ask for a coffee maker, blow dryer and any dishes, coffee cups silverware and go down and get the items myself. There is no service. I have never stayed where they only furnish soap and a shampoo, no lotion... read more
Business response:
Thank you for evaluating your stay with us. We are sorry you experienced difficulties as our guest. Your feedback will be shared with our team to prevent such mistakes going forward. We have a reputation for outstanding service, and we hope you will give us an opportunity to demonstrate our best on a future visit. Sincerely, Hotel Management
Business response:
Monica,we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The room was OK. But no shampoo? Really? They ran out and the "shampoo guy" hadn't delivered any more. Also, the front desk was frequently not staffed.
Business response:
Thank you for choosing us. We are sorry our hotel policy was not communicated upon arrival. Please know, our in-room amenities such as bath amenities and toiletries are always kept at the front desk and are complimentary. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.