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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Two thumbs up Easy check in and easy check out
Business response:
Erica, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
WiFi was very slow even though I paid the extra for high speed. Room was quiet though. Kitchenette does not have even basic utensils or plates so not a deal breKer but you should be aware. Full size fridge was nice. No ice machine on site but the ice from the freezer was enough to make a cocktail though Check in staff was very rude and very slow.
Business response:
Thank you for being our guest. We are pleased you liked our room, but we are sorry you did not have a positive experience with our associates. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We are also sorry for the inconvenience caused due to internet connectivity. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope to have an oppor... read more
We had most of what we needed to stay 2 weeks. There was a bit of a delay (a couple days) in getting silverware and appliances due to a high volume of travelers there but we made out ok. Staff was friendly and helped as best they could.
Business response:
We are happy you chose Extended Stay America for your recent visit to this area. Your wonderful comments about our friendly, helpful staff will be shared with the team so they know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
Nice but security DOOR on east entrance was not working. Wouldn't close. Not comforting.
Business response:
Cynthia, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we are sorry for the issue you encountered and regret the inconvenience it caused. We have alerted our maintenance team about the security door, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nice location. Not up to the price. The air conditioning did not work. The front desk could not help us at 10 pm. The back door was never locked so visitors could come at anytime with out using their keycard to get in. They say they are pet friendly and then charge a $25 fee each night for the pet. Morning breakfast was a cup of coffee and instant oatmeal. Quite expensive for the stay.
Business response:
Kyle, thank you for your review of your visit. We are sorry for the inconveniences you had and are disappointed that the value for the price fell short of your expectations. Your feedback will be shared with the appropriate team so that the problems you mentioned are not repeated. However, we are glad you liked our convenient location. We value your feedback and hope to have another chance to serve you better. Sincerely, Hotel Management
I liked the staff. They were very pleasant. What I didn't like was the incredibly hard beds, a hot room because the air conditioning was not working in the room I was originally given, and the poor quality picture on the TV.
Business response:
Thank you for being our guest. Although you liked our courteous staff, we are sorry for the issues you had in your room. We wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. Also, we have alerted our maintenance team about the HVAC unit, and they are fixing it immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The beds are not queen sized as advertised and they are very uncomfortable. Check in took forever because apparently this location runs on an old system. Staff were unprofessional and shouting to each other from across the hall. We picked this hotel because it’s pet friendly and it was the only one available last minute that wasn’t an icky motel.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.