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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent and very helpful. Did not have to wait long for check in
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Spacious and Cleaness of the room with comforable bed and quiet A/C
Business response:
Thank you for taking the time to review your recent stay. We are so glad you loved our comfortable beds and got a great night's sleep! Our job is to provide a relaxing environment and we are happy to know your stay was completely satisfactory. We look forward to your next visit. Sincerely, Hotel Management
Business response:
Steve, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Mike, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Lisa, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management
The two ladies at the front desk were very friendly.
Business response:
Thank you for rewarding Extended Stay America with your review. It is such a delight to know you had an excellent stay with us and that you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to stay here. Sincerely, Hotel Management
Just a great experience checking in. Pamela was friendly and happy to check us in. Very helpful
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
The location was the key as it was near my family. The room was adequate. The amenities listed a continental breakfast which ended up to be coffee, wrapped muffins, hot water for oatmeal and tea, and snack bars displayed on a piece of furniture. This was far from any continental breakfast which I have ever experienced. The kicker item was that the room had only a partial roll of toilet paper and 1 wrapped roll. We asked the desk lady for some toilet paper and tissue, she said "Nope we don't have any" . We went to a local sto... read more
Business response:
We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.