Extended Stay America - Reno - South Meadows

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that you had a pleasant stay. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. The booking website clearly states that we offer our guests free on-the-go breakfast. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America on your trip to our city. We are thrilled to know you had a relaxing stay in your spacious room and that you had a great night’s sleep in your cozy bed. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are delighted to know you liked our offerings and that you had a great stay at our well-maintained property. However, we regret you did not like our hotel policy concerning the in-room amenity. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your recent accommodations. We apologize you did not enjoy your stay, and for the issues, you experienced at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We are also sorry for the uncommon smell and the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to ... read more

Business response:

Thank you for choosing Extended Stay America for your recent stay. We regret your disappointment during your visit. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Also, amenities such as hairdryers and toiletries are available and are complimentary at the front desk at any time. Your feedback is appreciated, and we will remind our front desk ... read more

Business response:

Thank you for staying with us. We apologize for the difficulties you had in our rooms and regret the inconvenience it caused. We appreciate you bringing this to our attention, and we will share this with our housekeeping and maintenance teams to ensure a better future guest experience going ahead. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management