Extended Stay America - Reno - South Meadows

Business response:

Thanks for reviewing your experience at Extended Stay America. We are delighted to know you were impressed with our convenient location as it was close to the event you attended while being here. Your concerns regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thanks once more for the feedback, and we look forward to hosting you on a future date. Sincerely, Hotel Management 

Business response:

Richard, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Steve, thanks for choosing our hotel for your needs. We are pleased to know you liked our well-maintained hotel and were able to experience a good night’s sleep in the cozy bed. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for your review. Although you had an overall pleasant stay, we are sorry for the odor issue you experienced and regret the inconvenience it caused. We will be sure to share your concern with our housekeeping team in an effort to improve our performance. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Bill, thank you for reviewing your stay at Extended Stay America. We're happy you liked your comfortable room with the kitchenette, but we're sorry for the inconvenience you had with the morning coffee. We enjoyed having you as our guest and look forward to having you back soon. Sincerely, Hotel Management 

Business response:

Shig, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager 

Business response:

Lee, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Beth, thank you for taking time to review our hotel. Our number one priority is to make sure you receive outstanding accommodations, so we're sorry we fell short during your visit. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence here. We hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, Hotel Management