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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A pleasant surprise Their focus is obviously on the business traveler, but we generally found it fit our needs as well.
Business response:
Thank you for sharing your experience with us. We appreciate you letting us know that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. We are sorry for this issue, but are glad to read that you had a positive stay overall and enjoyed our friendly customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand loc... read more
Nice hotel for long stays or even a night When I first tried to check in around 1:30 pm, the woman at the front was extremely rude. We then checked in again at 9 pm and they had the laundry attendant check us in. Unfortunately, we requested 2 beds and the room only had 1 because they over booked and that is all the had left. Other than that, the hotel was nice, the bed was comfortable and the laundry attendant did her best to accommodate us for having to sleep on the floor.
Business response:
Thank you for providing us with details about your experience. Please accept our apologies for the service issues you experienced. To uphold our company's high standards, we will closely monitor our room inventory moving forward and make sure we are providing each guest with professional customer service. Still, I am glad to read that you had a positive stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Wasn't aware the allowed animals..... Wasn't aware they allowed animals. Otherwise ptobably wouldn't have stayed there, however it was a nice room, a bit out of the way, but nice and not to noisy!
Ok, but not inviting Clean, everything worked, but hotel was way out of the way and more oriented to extended stay with weekenders as room vacancy fillers. Basic cellophane packaged "breakfast" bland as the basic mini apartment studio room. Expensive at $80 a night for what you don't get.
Good room for a short business trip Perfectly adequate for my quick business trip. Clean reasonably roomy, with sufficient amenities like an iron, kitchenette, heater/cooler, TV, etc. Basic good room, but just right for my needs.
Room was smaller than expected. Wish I had asked for a "non-smoking" room. Room I was issued had a funky smell. Room was small and lacked closet (clothes hung in open). Not a good room for business purposes.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. To uphold our company's high standards, I will work closely with our housekeeping staff to ensure that we are thoroughly eliminating smoke odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experi... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,226 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.