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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
first trip to Reno The hotel was just right for me. It was quiet and close to shopping and to the business I worked for while there.
anniversary trip room was not ready when promised, no hair dryer, cups, niceglasses, shampoo,conditioner
Convenient, no frills motel The motel was clean and quiet. The room provided no extras, although everything was available for an extra cost.
Nice business area away from casino Nice and spacious room. Has a kitchen area with microwave, big fridge, sink, cooking stove, and dinning table. Flat screen with a lounger. Free wifi and hot drinks in the lobby in the morning. Room is only clean once a week. If you want clean towels, you must take the towels down to the front desk to get new ones. Front desk clerk not available late so make sure you arrive before night fall or call them in advance that you will be arriving late. There is an on call extension if you need so... read more
Business response:
Thank you for posting your recent experience with us. I’m so pleased to read that you enjoyed our comfortable rooms and convenient amenities. I’m thrilled that we were able to provide you with a home away from home experience! The staff and I would like to thank you again for posting your review.
Good room- service a little shaky. Room was great. Quiet, clean, roomy , comfortable. Service - not so great. No one attended the front desk half of the time. No wake up Call as requested. Left at 9 am - returned after 11. Room was not cleaned . When I saw the room attendant and said that I would not be needing service . She never offered towels, soap, etc.?
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean, quiet and comfortable room. Still, I apologize that our staff did not meet your expectations. I will be reviewing your comments with our team to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We hope to see you again in the future.
Stay started out poorly as they put us in a non-smoking room that was obviously just smoked in. They did have another room and changed us. Other than that, it was a good stay and for the price, a good value.
Business response:
Thank you so much for letting us know how your recent visit with us went. We so appreciate it. I am sorry about the non-smoking room being smokey. We do our best to prevent smoking in our non-smoking rooms. Thank you again for your feedback. Your comments will be helpful as we continue to improve our guest experience. I thank you again and hope you visit us again.
They overbook - be careful I paid for a non-smoking room and when I got to the hotel - early, just after 3pm - I was told there were no non-smoking rooms. I was put, thankfully, at the end of the hall where I could open the window and run down the stairs, but even with towels at my door the smoke from the hallway still came into my room. I was told by staff they were overbooked and couldn't even guarantee an NS room the next day (I booked a two-day stay). So if you have asthma or are sensitive to smoke, best to skip this hot... read more
Not bad. First impressions, right? Pulled up to check in the evening and the night clerk appeared to be "hanging out" near the entrance smoking and talking with someone who appeared to be drinking a beer. I'm not a snob nor opposed to drinking a beer in the evening, but did not seem professional to me, just saying. Nice enough basic rooms, fine for work travel. Room and hallway and a bit of a funky smell. Didn't smell bad, but smelled like food or something, couldn't quite pin it down. The refrigerator ran no stop. I turned ... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize for our poor presentation to you. We make every effort to keep our hotel clean and friendly. I have reviewed your comments with our staff to ensure these issues do not continue in the future. We all thank you for your support in posting your candid observations. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.