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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Linen is not cleaned, internet servive is slow, and not working sometimes Room smells bad
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. We are also sorry to hear you experienced slow internet connectivity in your suite. Thank you once more for bringing this to our attention, and the issue will be resolved. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was mold in our sink under faucet, had to wait 30 minutes for someone to come to desk to check us and another customer in, cable guy had to come in while we needed privacy, rude communication when asking for cups, beds and shower had someone else’s hair in them. For $200 a night, I will not be staying here again. There was also a man in front of me who booked a room, they showed he did and they said they had no room for him. Very sad. This hotel could use some internal customer service training, and maid service traini... read more
Business response:
Please accept our sincere apologies for the wait you experienced at check-in and the inconvenience you had in your room. It was also disappointing to know about the behavior of one of/ our associates. As a traveler, we understand your frustration and the disappointment you had with the service provided. Your feedback has been shared with every department involved, and we have taken the necessary actions to ensure such incidents do not repeat in the future, We hope you will consider giving us another chance on your next visit... read more
Dirty Room I paid extra so my kitten could stay too. The bed skirt had a huge dog pee stain, I found a huge used bandage next to the bed that that kitten even stayed away from and the floor under the bed had not been cleaned for who knows how long. There were pistacio shells under the bed. Just because I have a pet does not mean I live in filth. Basically it was ADA compliant room. I was extremely grossed out.
Business response:
Kimberly, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Rude employees, hotel smelled like urine for days. Employees are extremely unfriendly and rude. Overheard 2 employees loudly and negatively discussing their co-workers in the back room behind the front desk. I requested plates and utensils and was met with an akward blank stare for several seconds before she went back to her conversation, she finally brought what the hotel advertises as a complimentary service. The service was similar for both of us throughout our stay.The hallway on the first floor smelled like urine and ci... read more
Business response:
We sincerely apologize for not being able to provide you with a clean and relaxing stay. Your feedback regarding the cleanliness and service issues are shared with the appropriate teams to make sure necessary actions are taken, ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I found several hairs in the bathtub and was given only one towel.
Business response:
Malia, thank you for your review. We apologize that we were not as thorough as we should have been in servicing your room. We have shared your comments with our team, and our Housekeeping has tightened our inspection procedures so that we do not repeat these service issues in the future. We hope you will reconsider us when you return to the area so we can provide you with a better stay. Sincerely, Hotel Management
Hotels.com confirmed our booking but hotel facility never received any confirmation.
Pass on this property, cheap isn't worth it. To start off, the reception clerk was not friendly. The walls are very thin, you could hear people talking in their rooms and smell their food as you walk down the hall to your room. Walls in hall way and in room were in need touch up paint due to abuse. This property seemes to cater to out of town construction workers. Sketchy guys hanging around their truck in parking lot for hours. One of them standing behind the truck door appeared to have his pants down and pulled them up qui... read more
Business response:
Thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the odor issue which kept you from having a pleasant experience. Your feedback has been shared with the appropriate individuals involved ensuring we work on the feedback provided by you, and we deliver a comfortable stay to each guest who enters our facility in the future. Our top priority is the safety and security of our guests and employees so we are sorry to know that you felt unsafe here. We have a tea... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.