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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely not built to insulate from the noise outside or between rooms. The room above mine was ridiculously loud, you could hear every step taken and every conversation. The front desk help was very difficult to locate and they never once answered the phone.
Business response:
Thank you for being our guest and for sharing your experience. We are sorry for the noise issues you experienced in your room and that our front desk staff member did not answer your calls. We never want to disappoint our guests, and we assure you that corrective actions will be taken so that we can provide you with a much better stay going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This place looks nothing like the pictures. It definitely needs a remodel as its probably about 15 years outdated. You have to check everything out, including hairdryers. No big deal, but that coupled with the need to take a picture of your driver's license for "saftey reasons" at check in tells you the kind of issues they have. Most disappointing was the smell of the place. It was bad enough to wake us up in the middle of the night. The consistent mix of weed, cat litter, and trash paired well with the car air fresheners hu... read more
Business response:
Thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Over the years I have use Extended Stay America for many business trips to project site cities. The accommodations and the amenities of a mini apartment were wonderful back then. That was then, the Reno facility was an extreme disappointment. It first started with the attitude and behavior of a non management staff person at the front desk. From what I could tell she was responsible for the housekeeping as she was dealing with the laundry in the back room. Very poor attitude and really didn't want to be bothered and put me o... read more
Business response:
Thank you for being loyal to our brand. We are sorry for the disappointing stay you had and regret the inconvenience caused upon arrival. Moreover, we apologize you did not like our kitchenware policy. We understand your frustration, but we would like to inform you that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will visit us again in the future whenever you travel to this area... read more
As a non-smoking with a non-smoking room, the room smelled like cigarettes terribly. Also, no hot water. My shower was luke-warm at best.
Business response:
Thank you for choosing our hotel. We apologize for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Don't like this property and will not come back. First, the double queen bed room has no queen bed, just 2 full size beds. No hair dryer available in room. The AC doesn't work properly, too hot inside the room. It says "breakfast included" but no, it's only coffee, team and energy bar/snacks.
Business response:
Caddie, thank you for being our guest. We are sorry you were not happy with the beds. Since we are an extended stay property, our guests often bring their personal items like hair-dryers and other things, but these are also available upon request at the front desk. Please accept our apologies for the inconvenience you had due to the HVAC unit of your room. Your feedback has been shared with the maintenance team for review and action. We are sorry for the disappointment you had with our grab-and-go breakfast. Your feedback ab... read more
Worse experience!!!! On the 3rd floor there was someone bang on the floor as soon as I arrived to my room I was in the shower when the banging started. I thought it was someone trying to open my door to get in. Then I get a call from the front desk accusing me of making noise. I told the person on the phone it wasn’t me. I get ready and leave the hotel. I came back at 3am as soon as I walk into the room I hear the same banging on the 3rd floor. I call front desk no one answers. I walk down stairs, ring the bell to get assist... read more
Business response:
Thank you for choosing us. We apologize for the noise you encountered while you were here. We understand your frustrations and the discomfort this caused and appreciate your patience. Thank you also for your feedback, and we hope you will give us another opportunity to serve you better the next time you are in the area. Sincerely, Hotel Management
the bed was comfortable. The countertop was chipped and looked old. The fridge was so loud i had to unplug it. The window heater was too loud. The “breakfast” was terrible and mostly non existant. Granola bars. Little muffins and packets of oatmeal were woefully inadequate. I picked this hotel because it advertised breakfast provided. False advertising. For what I got, it was way overpriced. I will never stay in this brand of hotel again
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. Also, your feedback regarding the maintenance issues in your room will be shared with the team so that corrective measures can be taken., We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
One of the nastiest places I have ever stayed. They should call this place a “motel” for the homeless because the people staying at this place are those that appear to be staying long term because they have no permanent residence. People stand right outside the entrance smoking all day. No daily housekeeping, hair balls on the bedding and overall unkempt. Noisy, with nasty people coming in/out of the “motel” all night. Do NOT stay at this place, pay the extra money and stay somewhere nice. I learned my lesson on trying to sa... read more
Business response:
We are sorry for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also apologize for the situation you described regarding excessive noise. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues while you were here. A... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.