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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Desk staff was prompt and very pleasant, and the room was comfortable and clean.
Business response:
Good afternoon, Thank you so much for the feedback! We are always happy to get reviews, especially when they are of such a positive type. I will happily share this with the rest of the staff and put it on our "Wall of Recognition." Have a wonderful day
Business response:
Good afternoon, Thank you so much for your rating of a 5 out of 5 for us here at the TownePlace Suites! We are ecstatic to get great feedback. We greatly appreciate you taking the time to rate us, and hope to have you stay with us again. Have a wonderful day!
I appreciate the clean, quiet room. The front desk agent was professional and competent.
Business response:
Good morning! We are extremely excited to have the feedback. We pride ourselves on great customer service and I am glad to hear we did not fall short. We also have a housekeeping supervisor to specifically inspect every room before it hits the ready list! Thank you for taking the time to send us this feedback. I will definitely share it with the staff.
Business response:
Thank you for taking the time to rate us on social media! It is a pleasure seeing high ratings! We hope that when you come back to the Richmond area, you stay with us again.
Business response:
Thank you for the wonderful rating! We are ecstatic to see you had a great stay with us here at the TownePlace Suites! We truly hope your travels will bring you back to us again.
Nice hotel for a quick weekend away from home. Very easy check in. The room was clean and pleasant. The only issue was that the toilet would run every 10 minutes. I just keep the bathroom door closed. I didn't feel the need to let maintenance know. Breakfast area was too small for the number of guests. Got crowded on both mornings.
Good for a work trip The staff was very pleasant and helpful. The room was clean and comfortable, but the fridge was noisy during the night. Breakfast offered good options, and helped me start my work day. Good shower, roomy bathroom, very clean.
Business response:
Thank you so much for taking the time to give us feedback! We are always happy to see that someone has a good stay with us. I am sorry to hear about the refrigerator, we will take a look at it and see if we cannot fix it for next time!
Hotel was fine. But we specifically booked it because it offered an early breakfast: I even called in advance to ask about the Sunday breakfast hours. We show up to eat and guess what: it starts an hour later than I had been told two days prior. We had to be on the road so didn't get to eat. That was irritating. Front desk staff should have reliable information available.
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 818 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.