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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great experience Overall it was very clean and comfy. The room was spacious for a family, the service and staff were nice. I would definitely recommend this hotel. One thing that was misleading though, I booked it with free breakfast included. However, It turned out that the hotel stopped offering breakfast since the pandemic. So this is something that people should be aware of, and for hotel.com to update.
Business response:
Abdelaziz, We really appreciate your taking time to provide a review of your experience at the Candlewood Suites in Short Pump. I'm sorry to hear about your missing breakfast, as this has never been anything offered at this hotel. We have reviewed the website and it is not showing as one of our amenities. What we do offer is a complete kitchen so our guests (who we believe can cook better than we can anyway) can enjoy breakfast in the comfort of their rooms. We hope this does not deter you from coming back to stay with us ag... read more
Business response:
Thank you for your review
Very comfy and clean!
Business response:
Dear Dominic, Thank you for choosing the TownePlace Suites Richmond for your recent travels to Glen Allen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to servin... read more
Business response:
Dear Paula, Thank you for choosing the TownePlace Suites Richmond for your recent travels to Glen Allen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving ... read more
Very clean spacious suites. Breakfast was very good.
Business response:
Dear, Thank you for choosing the TownePlace Suites Richmond for your recent travels to Glen Allen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you ag... read more
Pleasant place to stay. Nice staff. Breakfast just ok.
Business response:
Dear Allan, Thank you for choosing the TownePlace Suites Richmond for your recent travels to Glen Allen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving ... read more
Wonderful choice Great two bedroom suite with a nice kitchenette. Borrowed a wine opener from customer service and free breakfast included. Staff is incredibly friendly and helpful. Welcome center was poorly marked but had no issues once I was inside. My friends and I want to reserve this suite for all of our weekend meet ups!
Business response:
Dear, Thank you for choosing the TownePlace Suites Richmond for your recent travels to Glen Allen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you ag... read more
We were here for only one night. There was an error made in our reservation and the staff as well as Expedia worked above and beyond to correct the error. We had a great stay; would happily stay here again.
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 842 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.