Extended Stay America - Richmond - Glen Allen - Short Pump

Beverly 

on Expedia

a month ago

I would never stay there again 

Kenneth 

on Expedia

2 months ago

Did not have any pots and pans and roaches 

Madison 

on Expedia

4 months ago

My room was completely infested with cockroaches. They were on the walls, in my bed, in the bathroom, and in the kitchen area. I have photos. When I asked to check out and get a refund because I didn’t stay for the extra night, I was told that a manager would contact me and they never did. 

RAFAEL 

on Expedia

4 months ago

Very dirty. Super bad smell of marijuana every where. Stayed for 3 nights and all my clothes and luggage got the bad smell.. Hall, common areas and room very dirty and very bad smell. Do not stay in this place. 

Don’t Mind 

on Expedia

5 months ago

The door latch/bolt was missing the bolt. Only the door handle lock. It was very noisy in the morning. Lots of people outside at all hours of the night mostly smoking cigarettes or weed. 

Sage 

on Expedia

5 months ago

I had a reservation for March 28-30. On the day that I was supposed to be checking in, while I was driving to Richmond they l left the following voicemail. This is the Extended StayAmerica on 4231 Parkley Court I do have your reservation right here but we are sold out unfortunately so we would not be able to accommodate you. You can go ahead and just call Expedia and they would be able to relocate you to another extended stay have a good night bye. 

John 

on Expedia

5 months ago

I had to wait 3 hours to check in after 3pm check in time. Bathroom door was broken, sofa bed could not be used as a bed because wire frame was coming through matress, smokers at the hotel threw cigarette butts out in mulch in rear of hotel that caused a fire and FD response had to extinguish. 

Joseph 

on Expedia

5 months ago

No hot water - room reeked of cigarettes and pot 

David 

on Expedia

6 months ago

As soon as we checked in, theres roaches in the room. First night the neighbors were slamming against the same wall our beds on havin a screaming good time. Next night, overdose 2 doors down and the neighbors screaming at 3am.