This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great location traveling for pleasurewe always stay at this hotel. The main reason - convenience (pool, area for pets, trails, beautiful sorroundings (lake and trails). Most importantly across the street is the Capital Ale Brewery with an impressive selection of beers from around the world and good food to go with it.
Not bad, not bad This hotel is nothing fancy and has no "extras" there is a little gym, a to go breakfast. The bed wasn't the best but the rooms were well maintained and clean. The staff is extremely helpful and very friendly. If you are allergice to pets DO NOT STAY HERE. They weren't noisy but they are everywhere. Overall this place is good for extended stays, you can make your own food. Once you find this place it is a great location. Quiet and safe. Everything you need shopping wise is only a couple of miles away but you... read more
They didn’t have hot water said they were giving discount
Business response:
Dear Guest, Thank you for your feedback. Hot water availability is an essential part of guest comfort, and we understand how frustrating it is when this service is disrupted. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay. Please accept our heartfelt apologies as we work to improve our services to ensure a better experience for all our guests in the future. Sincerely, Hotel Management
Terrible and the place has bed bugs!
Business response:
Dear Guest, We are very sorry to hear about your experience and sincerely apologize for the distress this caused. Guest comfort and safety are our highest priorities, and we take concerns like yours very seriously. While we strive to maintain the highest standards of cleanliness, we understand your stay fell short of expectations. Please be assured that we are actively reviewing our housekeeping and pest control procedures to prevent such issues in the future. We value your feedback and hope you will consider giving us anoth... read more
Not really worth the money In my room the smoke Detector was hanging down from ceiling. Found a couple of bugs crawling . The lady at front desk was wonderful.
Business response:
Dear Guest, Thank you for sharing your feedback. We truly appreciate your business and for bringing the issue with the smoke detector in your guest suite to our attention. Safety is a top priority for us, and we will have our property engineer thoroughly inspect your room. We are grateful for your diligence in letting us know, and we look forward to welcoming you back for a safe and comfortable stay in the near future. Sincerely, Hotel Management
Noisy, filthy, uncomfortable beds, reeked of cigarettes. Asked for a non-smoking room and was told all rooms are non-smoking. I was given a different room, but it smelled the same. Horrible experience. I slept maybe one hour after a 12 hour work day. Very disappointing.
This place is disgusting. Maybe got one hour of sleep? Filthy, filthy, filthy, and when I asked for a non-smoking room, I was told they are all non-smoking, and the room I was moved to was just as bad. The filth factor is extremely high here; both rooms I was given were disgusting, including my feet sticking to the floor from the amount of grime. I wish I had just slept in my car, as this was a complete waste of money.
Business response:
Dear Helmut, We extend our apologies for the cleanliness issues you outlined about the room. It is genuinely regrettable to learn that your experience did not meet our high standards. We strive to provide a welcoming accommodation for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into specific areas. We hope to have the pr... read more
Well, first I chucked in because it was an “Extended Stay” I bought my groceries (over $200) and headed to the hotel equipped with a kitchen but absolutely not even a utensil in the room to eat with. No pots, no dishes, the dishwasher was full of dirty water. Nothing. I called the front desk and they told me they didn’t have any that was clean. Then my husband went to the desk and was told there was NONE available. Fast forward, I decided to grill these steaks I bought, but there was absolutely NOWHERE to sit. Why you ask?? ... read more
Business response:
Dear Neesha, We’re genuinely sorry for the experience you had. It’s clear we fell short in providing the kitchen amenities and environment you expected, and we sincerely apologize for the frustration this caused. We’ll be reviewing your concerns carefully with our housekeeping and management teams to prevent this from happening in the future. We hope you consider giving us another chance to provide a more comfortable and seamless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 818 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.