This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is disgusting. Maybe got one hour of sleep? Filthy, filthy, filthy, and when I asked for a non-smoking room, I was told they are all non-smoking, and the room I was moved to was just as bad. The filth factor is extremely high here; both rooms I was given were disgusting, including my feet sticking to the floor from the amount of grime. I wish I had just slept in my car, as this was a complete waste of money.
Business response:
Dear Helmut, We extend our apologies for the cleanliness issues you outlined about the room. It is genuinely regrettable to learn that your experience did not meet our high standards. We strive to provide a welcoming accommodation for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into specific areas. We hope to have the pr... read more
Well, first I chucked in because it was an “Extended Stay” I bought my groceries (over $200) and headed to the hotel equipped with a kitchen but absolutely not even a utensil in the room to eat with. No pots, no dishes, the dishwasher was full of dirty water. Nothing. I called the front desk and they told me they didn’t have any that was clean. Then my husband went to the desk and was told there was NONE available. Fast forward, I decided to grill these steaks I bought, but there was absolutely NOWHERE to sit. Why you ask?? ... read more
Business response:
Dear Neesha, We’re genuinely sorry for the experience you had. It’s clear we fell short in providing the kitchen amenities and environment you expected, and we sincerely apologize for the frustration this caused. We’ll be reviewing your concerns carefully with our housekeeping and management teams to prevent this from happening in the future. We hope you consider giving us another chance to provide a more comfortable and seamless stay. Sincerely, Hotel Management
Really bad stay
Hair/Blood on sheets
I would never stay there again
Did not have any pots and pans and roaches
Business response:
Dear Kingsberry, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet expectations and apologize for the concerns you encountered during your visit. Providing a welcoming and comfortable environment is important to us, and your comments have been shared with our team as we work toward improvements. We hope you will consider returning so we can offer a better stay in the future. Sincerely, Hotel Management
My room was completely infested with cockroaches. They were on the walls, in my bed, in the bathroom, and in the kitchen area. I have photos. When I asked to check out and get a refund because I didn’t stay for the extra night, I was told that a manager would contact me and they never did.
Business response:
Dear Guest, We are deeply sorry to hear about your experience, which made you leave earlier than anticipated. What you described is completely unacceptable and far below the standards we strive to uphold. Please accept our sincerest apologies for the upkeep of your room and the lack of attention from our associates. We take situations like this very seriously and appreciate you bringing this to our attention, as your comfort and well-being are important to us. We are grateful for your patience and hope to accommodate you aga... read more
Very dirty. Super bad smell of marijuana every where. Stayed for 3 nights and all my clothes and luggage got the bad smell.. Hall, common areas and room very dirty and very bad smell. Do not stay in this place.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your stay left you feeling disappointed. We understand the conditions you described could be frustrating and disruptive, especially when traveling for rest or business. Your comments help us gain a clearer picture of the guest experience, and they will be shared with our team for careful consideration. We value your perspective and hope you might give us another opportunity to provide an experience that better aligns with y... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.