Extended Stay America - Richmond - Glen Allen - Short Pump

Marsha 

on Expedia

6 months ago

It was more a problem with Expedia. I booked with Expedia for a housing service and the hotel stated they couldn’t honor the booking. So there was never a stay with that booking. Expedia failed to refund my money back saying they couldn’t reach the hotel. 

Shea 

on Expedia

6 months ago

Dddtuu in 

Lendell 

on Expedia

7 months ago

I didn’t like there was roaches in my room. Couldn’t relax, were killing roaches all night and couldn’t sleep 

Jeffrey 

on Expedia

10 months ago

Totally not clean all the way around. The bedding had layers of dead skin on the sheets, unfortunately I didn't find out until to next morning. Looked like it was being used to house the homeless. Twenty people setting in the court yard in the morning at a 9 am check out. Plus, they required a $50 deposit for any possible damages. Without letting you inspect the room before hand. I found 3 area that was damaged when I walked in. When I reported them to the clerk she wasn't aware of them. So, they could have changed me for th... read more

Thomas 

on Expedia

10 months ago

Had no water, informed front desk I was unable to use the room as a result. Requested refund but no response. Did not stay but 15 minutes. 

Edwin 

on Expedia

10 months ago

Stay away from room 130 The room where I stayed was close to an exit building door, people come in and out at all the time , the front desk should make u aware or the noise coming when the door slam the frame , it was a rough night sleep . I did probably sleep two hours total 

Daveda 

on Expedia

11 months ago

Super bad roach problem. They were inside the refrigerator on 2 occasions (big and small). A lot of people live there. Noisy... hallway door slams hard throughout the day and night.